IT Manager

Location:

Monroe, WA, 98272

Salary:

95000

Posted:

June 11, 2009

Contact this candidate

Resume:

IT / SENIOR MANAGER

Innovative, results-oriented management professional with a successful career track of increasing service availability and efficiency of 34 internationally-based data centers. Proven experience in leading successful contract negotiations and reducing company expenses. Broad knowledge and expertise spanning all aspects of systems administration, management and maintenance, server operations and hardware / software solutions. Proven ability to streamline operations, communicate information to end-users and lead projects to full fruition.

CORE MANAGEMENT COMPETENCIES

- Productivity Improvement

- Client Management

- Strategic Planning

- Client Needs Analysis

- Staff Training and Development

- Project Development and Management

- Leadership and Teambuilding

- Problem Resolution and Troubleshooting

CAREER OVERVIEW

EXPEDIA, INC., Bellevue, WA www.expedia.com (2003-2009)

One of the world’s leading travel companies that provide web-based travel products and services through a portfolio of brands to leisure and corporate travelers in the U.S. and throughout the globe.

GLOBAL DATA CENTER SERVICES MANAGER 2006-2009

Oversaw all aspects of all data center operations, which include 56 members with 5 direct reports, involved in ensuring tasks were properly executed and all facilities met SLA expectations. Actively contributed in the development and implementation of DR strategic plans.

Career Highlights:

- Functioned as core member of a team, with full responsibility for the HQ migration

- Managed all environmental changes for 34 internationally-based data centers, which increased service availability and efficiency

- Led the contracts negotiation of HVAC and GEN with third party vendors that resulted to successful business closings

- Implemented standard business protocols for all Expedia brands globally, as well as established an enterprise-wide tracking system

- Designed generator test and run procedure documents for the enterprise, and contributed in the development of service center models to identify data center risk and remediation

- Spearheaded the procurements process that significantly reduced maintenance cost by $500K annually

- Instrumental for the development of a new enterprise data center in Arizona

DATA CENTER ADMINISTRATOR 2004 -2006

Singlehandedly managed and maintained a 250+ server data center. Monitored facilities piece, as well as supported and developed new servers to ensure that all backup tapes / files contain regular and responsive data. Led and managed cross-functional teams.

Career Highlights:

- Built a new deployment document for BlackBerry services

- Developed effective backup strategies and plans that assure safe recovery of any data from offsite

- Interacted with vendors to determine and confirm the best pricing for all DC needs

- Implemented environmental monitoring throughout the campus

SENIOR HELP DESK TECHNICIAN 2003-2004

Oversaw BlackBerry system administration, telecommunications, hardware, printer and software support. Administered online community of 1200+ end-users in various office locations nationwide. Managed helpdesk queue and corresponded to customer needs / issues in timely fashion. Rendered support and guidance to remotely off-site locations / projects.

Career Highlights:

- Worked collaboratively with a team that consistently maintained SLA rating of 96.5%

- Devised a deployment service document for BlackBerry, and created FAQ/survival manual

- Appointed as lead liaison and support engineer for the BlackBerry Pilot Group for the development of a new service rollout

- Created and managed a customer feedback system that accurately tracks and generates reports regarding BlackBerry usage of clients

PROFESSIONAL DEVELOPMENT

Microsoft Windows XP Coursework - SQL Software Bellevue, WA

AFFILIATIONS & ACTIVITIES

Project Manager, TVM (Total Velocity Motorsports) Drive for Diversity Race Team

TECHNICAL EXPERTISE

Contact this candidate