Operations Manager

DESMOND C. JONES

** ***** ****** **. ********, Va 22556

*******@*********.***

315-***-**** (c), 540-***-**** (h)

SUMMARY OF QUALIFICATIONS

Seasoned, results-producing management professional with experience steering and directing all aspects of operations, administration and maintenance. Success managing multiple projects with competing priorities involving program development. Effectively collaborate with both domestic and international groups to achieve organizational objectives.

Intuitive leader with 20 years experience inspiring high productivity levels; repeated success guiding cross-functional teams as well as coaching and motivating staff. Establish, build and maintain productive relationships with external agencies. Strong interpersonal and communication skills; proactively convey operational needs to executive-level management. Possesses excellent oral and written communications skills, has the ability to deal with diverse populations and communicate effectively across all department levels. Possess active TS/SCI with CI poly

Operations and Management Strengths:

* Process Redesign / Change Management * Project and Operations Oversight

* Policy and Procedure Development * Cost Analysis and Reporting

* Government and Contractor Relations * Team Building

* Risk Management / Quality Control

PROFESSIONAL EXPERIENCE

United States Army (domestic and international locations)

International Acquisition Program Manager (2009 to Present)

Provided direction to an eleven member on site contractor Operations Team and AI system integrators (SI), implementing effective staff and resource management and imagery dissemination strategies.

Oversaw the gathering, review, and analysis of sensitive information critical to strategic planning. Aligned staff resources with workflow and imagery requirements; provided teams with up-to-date operational information in highly dynamic environment. Responsible for managing dissemination for national level imagery system. Work closely with mission partners, Source counterparts, Policy Officers, Acquisition and Enterprise personnel to ensure uninterrupted dissemination services. Implemented plans to optimize staff training in support of organizational goals for domestic and international partners. Directed operations in collaboration with senior management from multiple departments and agencies. Assessed daily activities and processes; presented daily and weekly reports to senior management.

Selected Contributions:

• Effectively oversaw diverse team in managing a $36M program, consistently meeting all critical requirements.

• Effectively led the transition and integration of new capabilities and ensured the IC requirements were met.

• Successfully led the team in the addition of four domestic and three foreign customers.

• Determine project costs, schedules, function and performance enhancements, and resolution of technical issues

• Serves as the on-site Government representative communication all information to Acquisition International (AI) Programs Management and NDE stakeholders, military servers, COCOMs and other organizations.

• Ensures 24/7 operations dissemination an average of 4000 images per day to 24 mission partners in CENTCOM and other areas of responsibility and ingests three data types unique within the US Intelligence Community.

Automation Management Director (2005 –2009)

Directed planning and network operations for 1000+ staff comprising 20 separate occupations across five divisions.

Leveraged cutting edge technology resources to drive research, analysis and strategic planning; prioritized daily activities to maximize staff productivity and meet organizational objectives. Planned and managed the integration and interconnecting of diverse types of automation and communications systems into interoperable local area and long haul information networks supporting tactical, theater, strategic and base operations. Determined the overall network architecture to support battlefield user requirements, exercises network control, and conducted recurring network analysis. Developed network performance standards and interconnectivity requirements for adjacent, higher and lower units, as well as for allied nations, other government agencies and commercial services interfacing. Required the practical application of systems engineering principles to plan, design, and install tactical and non-tactical information networks using existing and future military and commercial off-the-shelf automation and communications systems. Guided development of staff proficiency with core communication technologies; reviewed modernization standards to ensure proper rollout of new equipment.

Selected Contributions:

• Authored numerous policy changes accepted and implemented by executive management.

• Liaison with higher, subordinate and government agencies on all automations issues.

• Maintained a 98% or higher response rate.

• Received many accolades from customer units for exceptional technical and professional support.

• Earned the reputation as the best Automation shop in theater.

• Coordinated the purchase and distribution of over $2 million worth of new IT equipment

• Developed communication plans to support Hurricane Katrina relief.

Operations Manager (2002 –2004)

Played key roles in program development to include coordinating daily operations for interdepartmental staff at various levels.

Managed staff activities involving operations, planning and scheduling; oversaw logistics, transportation, and equipment distribution critical to team success. Orchestrated a full range of security activities, from safeguarding staff and equipment to developing reports for executive-level decision makers. Served as the subject matter expert regarding computer automation and security programs. Counseled, evaluated, and mentored staff.

Selected Contributions:

• Established high productivity and team cohesion by creating and implementing modernization of key organizational systems and technologies

• Commended for managing team that surpassed comprehensive inspection requirements

• Developed comprehensive security plan successfully implemented site wide

Operations Director (2000 – 2002)

Provided direction to 113-member team, implementing effective staff and resource management strategies in a global setting.

Managed and directed personnel engaged in the installation, operation, administration, and maintenance of wide area communications networks and information systems supporting tactical, operational, strategic, and sustaining base operations. Provided advice and technical direction to commanders, staffs and other command, control, communications, and computer (C4) users, on the installation, operation and maintenance of voice and data communications, teleprocessing operations, and spectrum management which support battlefield automated systems. Plans, coordinates, and supervises the training, administration, operation, supply, maintenance, transportation, security activities, and allocation of resources for Signal units and facilities.

Selected Contributions:

• Advised the leadership and staff on employment of the organization’s extensive communications systems and all communication support matters.

•Planned and managed the tactical and nontechnical communications for the organization and prepared all signal orders.

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EDUCATION

Master of Science in IT Management (2009)

Trident International University (TUI) Summa Cum Laude

Bachelor of Science Marketing (1988)

Southern II University Carbondale, IL

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