Project Manager Customer Service

DANETTE KLEIN

***** ****** *** *** ******* 858-***-****

San Diego, CA 92130 ************@*****.***

SUMMARY

Front-end Web Developer with expertise in the full cycle development of web/multimedia projects, including needs analysis, writing, planning, designing, developing and implementing web-based solutions, including large scale multimedia web sites for NASA internet/intranet, Jenny Craig and others. Positive disposition with strong interpersonal skills. Distinctive mix of Generalist and Specialist skills, capable of attacking new projects with a fresh look, identifying big picture problems and creating innovative cost effective solutions. Online portfolio available at http://www.lightshinemedia.com

Qualifications include:

* B.S. in Computer Science from California State Polytechnic University

* 22 years experience in computer/data analysis web-related and multimedia fields

* 10 years experience and adherer to best practices for dynamic web application design, usability, and user interface design

* Creative lead for web marketing, advertising components, and e-commerce campaigns

* Technical lead for NASA acclaimed best multimedia content for educational projects

* Award winning Graphic Designer and Technical Lead for 12 external websites supporting programs and projects in diverse industries and audiences including 3 tier web architectures

* Deep knowledge of cross-platform and cross-browser web development with an acute eye for detail and design fidelity utilizing web standards and CSS-based layouts

* Expertise in assimilating material and purposing it for specific audiences with intentional outcomes delivered

TECHNICAL SUMMARY

Web Technologies:

Dreamweaver

HTML4, HTML5, XHTML

CSS2, CSS3

Javascript, JQuery

PHP

SQL, MySQL

Chrome

Internet Explorer

Safari

Firefox

WebTrends

CGI

ASP

Authoring Applications:

Photoshop

AfterEffects

Premiere

Final Cut Pro

InDesign

Flash

Acrobat

Illustrator

Sound Edit

Garage Band

Director

QuarkXpress

Authorware

Production Applications:

MS Office

MS Project

Excel

MS PowerPoint

Visio

Meeting Maker

MS NetMeeting

SmartBoard

Opentext Livelink

Opentext OnTime TopDown Flowcharter

Platforms:

PC – Windows 7

Macintosh - Mac O/S

Linux

SGI, Sun - Unix

SUMMARY OF KEY QUALIFICATIONS

SELF EMPLOYED, San Diego, CA 2008 – Present

Entrepreneur Web Developer, LightShine Multimedia

Develop agile websites meeting customer needs for commerce, small business and information.

* Strategize, plan, and market up-start businesses achieving above the fold Google-rankings in the first two weeks with full cycle website design and implementation.

* Shoot, edit, produce promotional videos producing 8 new paying clients in the first month of operation.

* Compose identity packages consistent with client’s target audience.

Colleen

Independent Marketer/Distributor for Isagenix

Build home-based business in health and wellness industry with 5-digit residual income. Extensive self-development and leadership training.

INSTITUTE OF THE AMERICAS, La Jolla, CA 2002 – 2008

Web Developer/Graphic Artist

Develop content for corporate website in three languages, English, Spanish, and Portuguese supporting non-profits mission of promoting economic and social well-being of the people of the Americas. Create eye-catching conference marketing materials including banners, signage and briefing books, CD artwork and html emails to draw attendees.

UNIVERSITY OF CALIFORNIA, San Diego, CA 2001 – 2002

Public Outreach Coordinator, California Space Institute (CalSpace)

Support former Project Manager of the NASA Apollo Lunar module to implement Solar Power Energy Study Project of Calspace with outreach and marketing efforts in early development phase.

JENNY CRAIG La Jolla, CA 1999 – 2001

E-Commerce Technologies Manager, Information Systems Department

Technical Project Management of Web Project Team achieving increased revenues by driving customers to local centers via community website and electronic commerce.

* Strategized, planned and managed Internet development including site development, server configuration, web host and log analysis activities.

* Supervised online technical initiatives, ensuring activities were aligned with company goals and strategies.

* Interfaced with and trained Marketing/Customer Service staff in use of direct marketing, bulletin board and web analysis applications saving funds previously expended for outsourcing.

* Expanded company's technical capabilities eliminating unnecessary outsourcing and saving over $120K annually.

JET PROPULSION LABORATORY, Pasadena, CA 1987 – 1999

Collaborative Engineering Trainer, Network Technology Development Section 1999

Member of Research and Development Team seeking to cut expenses and decrease development time for engineering processes, particularly the Space Station Freedom, through collaborative engineering using new technology.

Reengineering Team Member, Develop New Products 1997 – 1999

Webpage Designer Directed, organized content, designed pages, and applied current web technology to New Millennium Program, Deep Space 1 and Mars Microprobe Project homepages established for public outreach.

Multimedia Developer/Animator, Public Affairs Office 1993 – 1995

Project Manager of Multimedia Team in an innovative, large-scale project teaching students how to explore space. Created, designed, scripted and implemented education-based interactive space exploration simulation.

Member of Technical Staff, Image Processing Operations 1987 – 1993

Provided technical support for Operations of the Multimission Image Processing Lab in a multitude of capacities including Multimedia Animator, System Design Team Member, and Video System Manager.

EDUCATION

BS, Computer Science - California State Polytechnic University, Pomona, CA

Certificates - Web Specialist (140+ hours) and Interactive Media Certificate Program (875 hours)

Professional Development Courses (300+ hours) in Web Design with Photoshop, Multimedia Development, Image Processing/Machine Vision, Advanced Technical Writing and C

Attended 16+ conferences including Macromedia, SIGGRAPH, NCGA, Comdex, LISA Usenix, Interop.

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