Finance Manager/Controller

Russell B. Diamond

**** ****** **** *****

Valrico, Florida 33596

813-***-**** Home 813-***-**** Cell

********@*******.***

OBJECTIVE To leverage my experience in both financial and operational functions to help lead a company to

excellent customer service and efficient use of resources. Major portion of career has been the

lead finance person working with executive management to meet budgets and improve service results.

SUMMARY OF - Strong analytical and problem solving skills

QUALIFICATIONS - Excellent verbal and written communications - Ability to work across functions and teams

- Strong leadership skills, people management, and team building

- Highly motivated and self-directed

- BS in Accounting

- CPA - registered in Illinois

EXPERIENCE Dec 2009 - Present John Hancock Financial Network/Signature Financial Solutions

Registered Representative

- Assist clients with personal financial plans including retirement, life insurance, and college funding

May 2003 –July 2009 VERIZON FLORIDA INC

FiOS DISPATCH RESOURCE CENTER MANAGER

Report to: Director-Customer Operations

- Responsible for day to day operation of the FiOS dispatch center and over 600 technicians

- Developed manpower and overtime plans through forecasting models

- Worked cross-functionally with Sales and Engineering

- Mentored and promoted several employees to higher level positions

- Managed 5 supervisors, 2 analysts, and 50 associates

- Interim Director over FiOS and Copper dispatch as well as Copper Repair Call Center

- Received Verizon Excellence Award for a field tech productivity improvement process

Dec 2001 –May 2003 VERIZON FLORIDA INC

AREA MANAGER – CUSTOMER OPERATIONS

Reported to: Director-Customer Operations

- Responsible for field operations including 12 supervisors and 129 technicians

- Budget of over $8M

- Improved productivity, repeat rates, and Customer Service levels

Nov 1995 –Dec 2001 GTE/VERIZON FLORIDA INC

FINANCE BUSINESS ANALYSIS MANAGER – FLORIDA

Reported to: Region President

- Lead Finance person for the region, budget over $100M

- Worked directly with executive management on budget development and tracking

- Developed and organized semi-annual executive business review meetings

- Improved controls over daily and weekly tracking of overtime and productivity

- Testified before the Florida Public Service Commission on service levels and related costs

- Increased plant damage billings from $590K to $1.8M

- Performed financial analysis through benchmarking to reduce costs

- Responsible for tracking and analysis of operational metrics

GTE – Westfield, Indiana/Bloomington, Illinois/Irving, Texas

ACCOUNTING/BUDGETING

Reported to: VP Finance/Controller

Held various cost accounting , auditing, and budgeting positions. This included forecasting and

developing manpower plans, overtime levels, contractor costs, inventory, labor/overhead rates, and material costs.

EDUCATION UNIVERSITY of SOUTH FLORIDA

Currently enrolled in Certified Financial Planner program

ILLINOIS STATE UNIVERSITY

Bachelor of Science - Accounting

CERTIFICATION CPA – Certified Public Accountant

Registered in Illinois

LICENSES FINRA Series 6 - Investment Company and Variable Contracts

FINRA Series 63 - Uniform Securities Agent State Law Exam

Florida - 215 - Life, Health, and Variable Annuity

MEMBERSHIPS American Institute of CPA’s

Canterbury Oaks Homeowners Association - Grounds committee

HOBBIES Golf, Yard work, Family, Golf

REFERENCES Available Upon Request

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