Manager Service
Resume:
Robin Reich
Address: ** **** **** **** #***, Hampton, VA. 23666
Telephone: H 757-***-**** or C 757-***-****
Email: *************@***.***
Objective
My objective is to enhance your organization and its long standing contribution in the community with my extensive business experience.
*Everest College* Newport News Virginia* 2007-2010
Lead Instructor/Acting Department Chair for Associates Degree Program
o Regularly maintained the curriculum, instruction, advising, and retention of 100+ students for the Business, Criminal Justice, and Accounting programs
o Regularly trained, coached, observed, and evaluated 9 other instructors.
o Responsibility also included maintaining faculty files for ACICS purposes.
o Responsibility also included registration of new students.
o Responsibility included running and maintaining reports such as attrition, attendance, and drops.
o Was responsible for assisting the Director of Education/Dean with new hires.
o Was responsible for coordinating student activities and events for the Linear program.
o Acted as the department chair in charge of an academic team of 9 instructors.
*Student Finance Representative/Planner* 2007-2009
o Regularly met with new and current student population regarding financial aid which includes Title IV funding as well as private funding.
o Assisted in the implementation of departmental spreadsheets for audit purposes.
o Worked with students to resolve and overcome obstacles that may prevent or hinder them from attending regular classes.
o Backup instructor for the business administration certification class.
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*Strayer University Newport News Virginia* 2007 - 2007
Retention Coordinator
o Assisted Retention manager in the retention of over 400 students per quarter.
o Regularly met with student retention manager and other administration in the retention group to review continuing enrollment activities and related issues.
o Monitored the progress of each student in meeting the expectations and timelines he/she established when developing his/her personal education plan (pep)
o Identified at risk students and worked with them to identify interventions (i.e. tutoring, additional academic advising etc.) Needed to assist them in succeeding in a collegiate environment.
o Reviewed the university weekly drop report and contacted all assigned campus students appearing on the report to encourage the re-enrollment of withdrawing students.
o Reviewed daily enrollment reports and tracked numbers relative to the enrollment of continuing students.
*Strayer University Newport News Virginia* 2006 - 2007
Assistant Student Service Manager
o Assisted the student services manager with collections by setting up payment arrangements with students.
o Performed verification for title IV disbursements which included checking attendance and grade point averages.
o Ran the student service area in the absence of the student service manager.
o Implemented and maintained weekly reports for campus administration.¬
*Strayer University Newport News Virginia* 2004 - 2006
Student Service Officer
o Daily follow up of any student issues pertaining to enrollment. As well as being a liaison between students, lenders, and multiple education departments.
o Implemented compliance spreadsheets to track student issues which could hinder or prevent enrollment.
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*Riverside Regional Dialysis Administration Tech School* 2000 - 2004
Office Administrative Coordinator
o Responsible for the daily run of the Dialysis administrative office/Tech School
o Prepared informational correspondence for distribution to prospective students.
o Conducted background checks and psychological checks.
o Administered entrance exams and all other exams throughout the program.
o Implemented and maintained attendance, grading, and demographic spreadsheets.
o Assisted students in obtaining funding for the program.
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Education
Strayer University 2002 - 2006
(Associates Degree) – Major – Business Administration
Minor - Hospitality
Strayer University 2002 - 2006
(Undergrad Certificate) – Business Management
Strayer University 2006 – 2009 (Bachelors Degree) – Major – Business Administration
*References Furnished Upon Request
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