Customer Service Sql Server
Resume:
Mike Scott **** Early Ave. Nashville, TN.
irvj5u@r.postjobfree.com
OBJECTIVE
To maximize my knowledge and experience in IT systems and procedures while leveraging proven leadership and team building skills.
SUMMARY
Service level-oriented, hands-on professional, with a successful track record of accomplishments in batch production scheduling, and user systems administration. Experience in systems migration, implementation and administration, troubleshooting and customer service with focus on providing the customer with the fast turn around and outstanding service levels.
Major strengths include leadership, communication skills, competent and flexible team player, attention to detail, respect for compliance (SOX, PCI), experienced support for vendor relations, sought after resource for knowledge and creative problem solving.
EXPERIENCE
Production Control Analyst III 2010 – present
Justice New Albany, Oh
● All activities from previous position. From a production, availability and user security standpoint, planned and coordinated move of maurices datacenter to Justice.
● Administrator of Frontrange issue tracking system.
● Currently preparing and planning Tidal to Control-M job scheduler conversion.
● Trained New Production Control Associate in maurices systems.
● Quarterly and yearly IT and End user audits.
Security Administrator/Production Control Analyst 2003 – 2010
Maurices Duluth, MN
● Build, maintain and monitor production batch schedule. 1st level troubleshooting and response for critical production issues. On call rotational 24 hour support. Transfer code, updates and fixes into production environment to ensure LOS levels.
● User security setup on multiple platforms including: Unix, Oracle, SQL, Active Directory, Windows Server, C-Cure building access systems, External vendor websites.
● Setup, coordinate, script and monitor external bank transmissions ensuring privacy and integrity of data.
● Monitor Network events related to user accounts and investigate discrepancies.
● Administer and troubleshoot IIS issues with applications staff.
● Contracted, negotiated and ensured weekly printing of Buyer Styles reports with outside vendor.
● Tape Librarian for Unix Networker backup system.
● Developed, documented and implemented production batch job profiles including function, responsible personal, emergency procedures and notification escalation.
● Compared, purchased and maintained after hours, lights-out notification system.
● Ticketing and version control administration via Heat and MKS.
● Developed, in a team, PCI and Sox policies, procedures and hardening testing.
● User password resets.
● MS project and MS Sharepoint administration.
● Assisted in many other duties and issues as they arose with various IT team members.
Computer Operator 1999-2003
maurices, Duluth, MN
● Maintain Production schedule on AS/400, AIX and Windows via CA job scheduler and Tidal job scheduler.
● Tape Librarian for IBM Mainframe system, Aix Jukebox.
● Print, burst and collate business reports.
● Monitor and maintain store polling procedures.
● After hours POS and help desk support.
ACTIVITIES & AWARDS
Justice Hearts on Fire award - 2011
Maurices activity team – 2010
IT Business Partner of the Year – 2009
Maurices safety coordinator – 2008 - 2010
Maurices softball team 2008 - 2010
Maurices dragonboat team 2006 - 2010
RELATED EDUCATION
WITC – Security Administration course – 2008
LSC – computer programming – 1997
Skills
Active Directory
AD group Policy
Windows Server: 2000, 2003, 2008
IIS Server
SQL Server
AIX
Event Monitoring
PCI Hardening Exchange
Secure-FX
PGP
FTP
SFTP
SSH
DNS/DHCP
MS Project
Lawson
HEAT
MKS
Frontrange ITSM 7
Control-M
Ms Office
Signia
Oracle
SQL Server
C-Cure
Attention! Notification System
Active Administrator
SOX
PCI
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