customer Service rep

Melissa Bostick

** ***** ** ● Waterbury, CT ● 203-***-**** ● **************@*****.***

PROFILE- Obtain a position at any company where I can maximize my customer service skills, quality assurance, also utilizing my experience to improve customer satisfaction to every customer. Along with obtaining receptionist position that shows off my writing skills and enables me to make a positive contribution to the organization.

EXPERIENCE

Marcus Dairy Danbury, CT

Customer Service Rep (12/10-02/11)

• Data entry

• Answering phones

• Entering customer orders

• Transferring calls to different departments

• Making outbound calls for additional orders

• Greeting customers

• Assisting customers with their questions/complaints

Tactical Marketing Solutions Yalesville, CT

Customer Service Rep (01/09-08/10)

• Provide customer quality service on every call

• Communicate clearly and efficiently the full understanding of the service provided.

• Answer customer questions to obtain a full understanding of what information is being requested.

• Placing computer orders

• Explaining the program to every customer

• Setting up customers payment plans

• Answering direct lines

Conair Corporation Stamford, CT

Administrative Assistant/Receptionist (07/07-09/08)

• Created a filing system for all top ranking products

• Filed paperwork in an organized manner

• Accurately, professionally and courteously greeted all incoming telephone calls and visitors

• Performed clerical tasks, typing, filing, proofreading, and maintenance of specification logs and data entry

• Set up vendor appointments

• Respond to all customer complaints in a respectful and timely manner

• Prepared specification forms for new product development

• Sourced internet to maintain excel spreadsheet for competitive product

• Edit marketing and other documents prior to distribution

Education West Haven High Adult Education West Haven,CT

Academic Courses 2008

Skills MS Word, Excel, PowerPoint, SAP, Internet, PI, Microsoft Outlook, Data Entry

References Available upon request

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