Customer Service Sales

LUCERO TERMINEL

***** ***** *** **

Corona, CA **883

562-***-****

*******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

• Possess solid computer skills.

• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Able to multi task and help more than one customer at a time.

Skills Fluent in English and Spanish

Number Key

Employment Solo Fashion March 2003 - Oct 2004

Sales

• Organize racks

• Invoice

• Price tags on clothes

• Dressing Room Organizing

Vergara Insurance Services Oct 2004-June 2009

Customer Service Representative/ Sales

• Selling car insurance and home

• Support sales reps in opening new accounts and upgrading existing services

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Take payments

• File

• Answer phones

• Fax

• Make Deposits

BEBE, Inc. Dec 2010 –current

Sales

• Top Sales Stylist

• Adding new clientele to client book

• Answer phones

• Customer Service

• Take Phone Orders

• Manage Registers

Liberty Tax Jan 2012- April 2012

Tax Preparer

• Answered phones

• Prepared taxes

• Customer Service

Education Crittenton High, Los Angeles, CA 2003

High School Diploma

References Ana Gomez 562-***-****

Lauro Baca 909-***-****

Jackie Ortiz 951-***-****

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