Computer Operator
Resume:
DOUGLAS KNIGHT
**** ******* ***** *******, ** ***10 919-***-****
********@*********.*** 919-***-****
Value Offered
** **** ***** ** ******** operation experience
Analyst utilizing strengths in production control environment
Strong planning and organization skills in the Data Center
Core Competencies
UNIX TWS Web Admin
SUN Servers Veritas Netbackup
IBM OS 390 CA Scheduler
IBM ES9000 Windows NT
Objective: Experienced computer operator with advanced analyst/facilities expertise seeking to leverage these strengths with your company a Computer Operator or other IT position.
PROFESSIONAL EXPERIENCE:
Insight Global/IBM, RTP, NC 2010 – 2011
Tier II Analyst
Responsibilities:
Take appropriate actions to resolve problems related to maintenance delivery services across the client's enterprise.
Provide media management services in the areas of hardware/software maintenance.
Insure that tapes/media is sent offsite and received on the schedule dates.
Escalate service delivery issues to the perform team(s) and to higher management for resolution.
Monitor Remedy queue and resolve clients’ requests in a timely manner.
Provide escorts to vendors inside the Data Center on request.
ACS/GSK, RTP, NC 2009 – 2010
Computer Operator
Responsibilities:
Routine duties included performing nightly backups and interfaces for user inquiries.
Restored user files and databases using Netbackup, which save both, time and cost.
Identified and corrected syntax errors on program submitted from staging and production areas.
Monitored multiple systems through ESM by filtering for certain alerts.
Monitoring Remedy queue and resolving clients’ requests in a timely manner.
Ensuring any failed jobs are being worked on and are passed on to the next shift.
Insuring that tapes/media were sent offsite and received on weekends, holidays and other occasions when Tape Operations were not scheduled.
Providing escorts to vendors inside the Data Center on request.
ACS/GSK, RTP, NC 2006 – 2009
Operation Service Analyst
Responsibilities:
Main functions include scheduling, change control, technical support and automation.
Resolves scheduling conflicts with clients and operations staff.
Monitoring Remedy queue and resolving clients’ requests in a timely manner.
Perform scheduling functions for MERPS.
Participate in a team rotation to provide 7/24 on-call support.
Perform daily scheduling functions using TWS, JSConsole, and Web/Admin.
Discuss operations and scheduling issues in daily QA meetings.
Communicate daily turnover to operation staff when on-call.
GlaxoSmithKline, RTP, NC 2002 – 2006
Operation Service Analyst
Responsibilities:
Main functions include scheduling, change control, technical support and automation.
Resolves scheduling conflicts with clients and operations staff.
Monitoring Remedy queue and resolving clients’ requests in a timely manner.
Perform scheduling functions for MERPS.
Participate in a team rotation to provide 7/24 on-call support.
Perform daily scheduling functions using TWS, JSConsole, and Web/Admin.
Discuss operations and scheduling issues in daily QA meetings.
Communicate daily turnover to operation staff when on-call.
GlaxoSmithKline, RTP, NC 1991 – 2002
Lead Computer Operator
Responsibilities:
Routine duties included performing nightly backups and interfaces for user inquiries.
Trained new operators on all facets of operating systems, software enhancements, run schedules
and batch processing.
Developed and implemented a training program to evaluate skill development and progress of operators. 90% of all new operators were fully trained within the 6-month training period.
Restored user files and databases using Netbackup, which save both, time and cost.
Monitored multiple systems through ESM by filtering for certain alerts.
Closing out any problem tickets created in Remedy.
Insuring that tapes/media were sent offsite and received on weekends, holidays and other occasions when Tape Operations were not scheduled.
EDUCATION
BBA, Business Administration, North Carolina Central University
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