Programmer Analyst

PROFESSIONAL EDUCATION / ACHIEVEMENTS

U.S. Air Force Technical Training School, Computer Programmer Graduate

Community College of the Air Force, Associate Degree in Information Systems Management, Graduate

Dallas Baptist University, Bachelor Degree in Computer Science/Information Systems Management, 80% Completion

U.S. Air Force Leadership School, John L. Levitow Award, Top Graduate

Recipient of numerous professional recognitions: including medals, certificates, and personal commendations.

PROFESSIONAL EXPERIENCE

FrostysStore, Garland, Texas May 2004 – Present

Owner and Operator, Internet-based Retail Sales

 Achieving 99.7% customer satisfaction rating through consistent superior service utilizing excellent communication and resolving issues in a courteous, calm manner.

 Built successful track record of over 1300 customers involving over 3000 unique transactions.

 Manage business through host site tools for purchasing, pricing, sales, accounting, marketing and shipping.

Capgemini Energy, Dallas, Texas Jun. 2005 – Mar. 2006

Senior Programmer Analyst, Production Maintenance and Development

 Production support resolving MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax and logic errors.

 Provided JCL and batch solutions using symbolics, PROCs, restart procedures (CA-11).

 Modified and created SQL statements to query, update DB2 tables.

 Modified CA-7 and BMC Control-M schedules to optimize process cycles and resolve timing conflicts.

 Mentored off-site programmers through training in client systems and review of their problem analysis, solutions, code, test results, project documentation, and implementation support.

 Managed MailStream Plus and Code-1 Plus applications ensuring accurate customer information, maximizing postal discounts, and better efficiency of mailroom operations.

 Experienced with ESDS and KSDS VSAM files, IDCAMS, Compuware File-Aid.

 Experienced with Serena ChangeMan, Rational ClearQuest for Systems Development Life Cycle management.

 Experienced with CMM as methodology for management of SDLC.

 Experienced with QMF for business reporting.

 Experienced with IBM CEDF, IBM Debug, Compuware Xpediter for interactive code and process flow review.

 Experienced with NEWCOPY, opening and closing files in CEMT.

 Experienced with IBM Mainframe, TSO, ISPF, NDM, FTP, Syncsort, SPUFI, IMSExpert, CA Librarian, IBM File Manager, Compuware Abend-Aid, MS Word, MS Excel.

TXU, Dallas, Texas Mar. 2002 – May 2005

Senior Programmer Analyst, Production Maintenance and Development

 Production support resolving MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax and logic errors.

 Provided JCL and batch solutions using symbolics, PROCs, restart procedures (CA-11).

 Modified and created COBOL programs with CICS transactions, DB2 tables, IMS databases, VSAM files.

 Modified and created SQL statements to query, update DB2 tables.

 Experienced with Service Orders, Meter Reading, Billing, Cash, Collections systems.

 Familiarity with ERCOT EDI transactions, MQ Series.

 Experienced with ESDS and KSDS VSAM files, IDCAMS, Compuware File-Aid.

 Experienced with Serena ChangeMan, Rational ClearQuest for Systems Development Life Cycle management.

 Experienced with CMM as methodology for management of SDLC.

 Experienced with IBM CEDF, IBM Debug, Compuware Xpediter for interactive code and process flow review.

 Experienced with NEWCOPY, opening and closing files in CEMT.

 Experienced with IBM Mainframe, TSO, ISPF, NDM, FTP, Syncsort, SPUFI, CA Librarian, IBM File Manager, Compuware Abend-Aid, MS Word, MS Excel.

Keane Inc., Dallas, Texas May 2000 – Feb. 2002

Senior Consultant, Texas Electric Utility De-Regulation Project

 Production support resolving MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax and logic errors.

 Provided JCL and batch solutions using symbolics, PROCs, restart procedures (CA-11).

 Modified and created COBOL programs with CICS transactions, DB2 tables, IMS databases, VSAM files.

 Modified and created SQL statements to query, update DB2 tables.

 Experienced with Service Orders, Meter Reading systems.

 Experienced with ERCOT EDI transactions.

 Experienced with ESDS and KSDS VSAM files, IDCAMS, Compuware File-Aid.

 Experienced with Serena ChangeMan, Rational ClearQuest for Systems Development Life Cycle management.

 Experienced with CMM as methodology for management of SDLC.

 Experienced with IBM CEDF, IBM Debug, Compuware Xpediter for interactive code and process flow review.

 Experienced with NEWCOPY, opening and closing files in CEMT.

 Experienced with IBM Mainframe, TSO, ISPF, NDM, FTP, Syncsort, SPUFI, CA Librarian, IBM File Manager, Compuware Abend-Aid, MS Word, MS Excel.

USAA (United Services Automobile Association), San Antonio, Texas Mar. 1993 – Apr. 2000

Senior Programmer Analyst, Business Resumption, Risk Management, General Ledger, Employee Benefits Systems

 Production support resolving MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax and logic errors, REXX process flow problems.

 Provided JCL and batch solutions using symbolics, PROCs, restart procedures (CA-11).

 Modified and created COBOL programs with CICS transactions, DB2 tables, IMS databases, VSAM files.

 Modified and created SQL statements to query, update DB2 tables.

 Managed CSC Riskmaster application providing corporate staff with risk management, business resumption support.

 Experienced with General Ledger, Payroll, Pension, 401k, Savings Investment Plan (SIP) systems.

 Familiarity with Auto Insurance, Life Insurance, Home/Property Insurance, Investments, Real Estate, Banking systems.

 Experienced with ESDS and KSDS VSAM files, IDCAMS, Compuware File-Aid, Serena StarBat.

 Experienced with REXX and FOCUS programming languages.

 Experienced with CMM as methodology for management of SDLC.

 Experienced with SAP Crystal Reports, CA Easytrieve Plus.

 Experienced with IBM Mainframe, TSO, ISPF, NDM, FTP, Syncsort, Compuware Abend-Aid, BMC Control-M, CA Librarian, MS Office.

Travis County, Austin, Texas Jun. 1991 – Feb. 1993

Advisory IT Analyst, Assistant Director of County Information Services

 Modified and Created MAPPER, COBOL, PL/I programs.

 Familiarity with Criminal Justice, Civil Adjudication, Governmental Administration and Enforcement systems.

 Experienced with VAX/VMS, TSO, ISPF, NDM, PVCS Tracker, MS Word.

United States Air Force, San Antonio, Texas Jul. 1982 – May 1991

Senior Programmer Analyst - SSgt, Military Personnel Center/Air Force Recruiting Service

 Production support resolving MVS abends, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax and logic errors.

 Provided JCL, WFL and batch solutions using symbolics, PROCs, restart procedures.

 Modified and Created COBOL, FORTRAN, Basic programs with CICS transactions , IMS databases, VSAM files.

 Trained in Assembler concepts and basic coding.

 Experienced with Personnel Management, Recruiting, Training systems, and Mainframe-to-Mainframe conversion.

 Experienced with ESDS and KSDS VSAM files, IDCAMS, Compuware File-Aid.

 Experienced with IBM Mainframe, Unisys Mainframe, TSO, ISPF, NDM, FTP, Syncsort, CANDE, MS-DOS, Lotus 1-2-3.

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