Network /Security /Telecom - CCNA ,CCNP,CCIE Written

RAHUL MADAN

***/* *** ***** *******, Haryana

Cell: +919*********, Email: ********@*****.***, Date of Birth: 25 Jan 1984

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OBJECTIVE

A growth oriented profile in a company where my Skills, Knowledge & Capabilities are effectively used for the success of the organization.

CAREER ABSTRACT

A Security professional with overall 7 yrs. Exp. in Designing, Administration & IT Infrastructure Management & Presales.

Proven track record of Designing, Implementing, identifying and maintenance of complex LAN, WAN, IPT Networks.

A natural team player with experience of handling teams of permanent and contract employees.

Strong Analytical & communication skills and a service orientation with the ability to interface at all levels and enhance customer delight.

A Master Degree in Computers (MCA) and a qualified MCP, CCNA, CCNP, Preparing CCIE Lab.

CORE COMPETENCIES

- Network Designing /Implementation - Presales Services

- IT Infrastructure Management - Troubleshooting / Support Services

- Project Management - IT Operation Management

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KEY RESULT AREAS

IT Infrastructure

Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software.

Maintaining updated documentation for Current Network hardware and software configurations, and also for proposed future installations & modifications to the current environment.

Project Implementation/Management

Organizing BOM, approval note, PO and vendor management

Project plan, timelines and follow up

Costing and Budget proposal and approvals

Risk Management and mitigation

Defining process escalation matrix.

Ensuring that all service level agreements are adhered to.

IT- Operations / Process Management

Mapping client’s requirements and coordinating in developing & implementing technical processes in line with the SLA guidelines specified by the client.

Monitoring the overall functioning of technical process, identifying improvement areas and ensuring implementation of various process changes to maximize customer satisfaction level.

Ensuring timely delivery as committed to the clients.

Client Servicing /RFP

Working on RFP and providing solution for all domestic and international clients

Team Management

Implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; monitoring performance & providing feedback on areas of improvement.

Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.

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TECHNICAL COMPETENCIES

Nortel Passport & Router :- 8600, 8300, 7400 & 3120 Secure Router

Cisco Routers :- 3900 ,2900, 2600 , 2500 , 1800 , 1700 , 3600 Series Router

Nortel L3\L2 Switches :- 5510 , 3510 , 4500 , ERS 4548 , 425 -24 , 470-24 T

Cisco L3\L2 Switches :- 3750 , 3550 , 2950 , 2960 , 1900 s

Juniper L3\L2 Switches :- EX4200 , EX2200 , Load Balancer & Traffic Optimizers Devices

3 COM Router & Switches :- 3Com Router 5682 , 5231 , 3 Com L3\L2 Switches

Multitech Router, D-link Layer 3 Switches

Firewalls / Security Devices :- Fortigate 620B, 320B, 110C , Cisco Pix & ASA 5540 ,5520 & 5510 ,

Radware Load Balancer, Array 1600 LLB, F5BigIP LLB, Riverbed Traffic Optimizer Devices, Nortel ASF 6600, Cisco VPN Concentrator 3000, FortiAnalyzer 100B, Microsoft ISA 2004 & 2006 Server

Routing Protocols :-BGP,OSPF,EIGRP,RIP,STP,VLAN,SIP,H.323,HSRP,VRRP,MLT,SMLT

IPSEC,DMVPN, GRE, GETVPN, Remote Access VPN,SSLVPN,NHRP,

ESP, AH

IP Telephony/EPABX :- Avaya S 8730 System, Aspect Unified IP 6.5 , Polycom A\V Conf.,

Life-size A\V, Cisco Tandberg A\V Conf, Coral Flexicom 6000 & 5000 System, IRIS – IVDX, NEC

Server :- IBM 3500, IBM 3850, HP Proliant ML -570, ML- 350, 150 ,

Blade Chassis, Dell Power Edge 2900 (Implementation of RAID-5 with Installation & Management of Win 2k3 Enterprise & Slandered Server Environment)

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CAREER HIGHLIGHTS

UnitedLex Corporation: UnitedLex is a global leader in providing technology powered legal and business solutions to Fortune 500 Companies.

Team Lead: Network/Telecom/Security ((Dec 2009 – Till Date)

Design, Implement & Manage NOC operations like Data Centre, Network/Security/Telecom.

Data Centre and IT infra set up for new and upcoming facility.

Implement BGP/APNIC IP’s & at UnitedLex Core Network End.

Evaluation, Selection and introduction of new technology.

Design & Implement Contact Center Solution for Various International Clients.

Create design Visio's of customer solutions. Provide supporting documentation to enterprise solutions.

Costing & Budget proposal and approvals

Responsible for managing projects for international clients

Team Management & Vendor Management.

Working on RFP with BD, Client meets & solutions for their business.

Manage and develop techniques and standards for site IT infra.

Client solutions

Project Tracking and evaluation

Manage & recruit technical Staff

Single Point of Contact for all process audits

Risk Management & Mitigation

Single Point of Contact for all operational & Client Solutions

Streamlined Process for CSC, BMS, BT, Rouse etc.

SPANCO LIMITED (Feb 2006 – Dec 2009)

)

(Spanco Telesystems & Solution Limited)

Network Engineer

Network Designing

Project Implementation

Technical Support

Client : - SPANCO BPO

Project : - Spanco BPO Call Centre Setup

Description

Design & Implementation of Network Datacenters for 3000 Seats at Spanco BPO Gurgaon, Calcutta & Dehradoon Locations.

Responsible for managing the IT Infrastructure Development & up gradation of Projects for Various Clients.

Responsible for the Performance & activity of a team of 25 IT Professional, Designing SLA and Policy adherence.

Implementation & Management of Nortel Passport 8300, 8600, Nortel 3120, Cisco 2800 & 2600 Routers at Core Network.

Single Point of Contact for all operational & Client Solutions

Implementation & Management of Nortel 4548, 4550, and Nortel 425, 470, Cisco 2960 Series Switches at access level.

Implementation & Management of Cisco ASA 5520 & Juniper firewalls and applying the Content Filtering , URL Filtering and Address translation on Cisco Security appliance.

IPSec Site to Site VPN & Remote IPSec VPN for user.

Implementation & Management of Polycom VSX 7000 setup for Video Conferencing.

Implementation & Management of Cisco ACS, Syslog Servers & NMS Servers for Device Monitoring.

Infrastructure Management

Create design Visio's of customer solutions. Provide supporting documentation to enterprise solutions.

Played a major role towards the successful installation of AVAYA S-8730 System for Inbound process and ASPECT U-IP 6.5 for outbound process.

Client: - MTNL

Project: - MTNL Unified Call Center Setup

Description

Implementation & Management of Network Datacenters at MTNL Harinagar , Bhikaji kama Place MTNL kidwai Bhawan , Rohini ,Dwarka & Idgaaha locations.

Implementation & Management of Cisco 3600,2800, 3Com 3682 & 5231 Series Router.

Implementation & Management of Nortel ASF Firewall 6600 and applying the URL Filtering & NATing on Nortel ASF 6600 firewall.

Implementation & Management of 3Com L3/L2 Switches at MTNL Multiple Locations.

Implementation & Management of HP Proliant Servers at MTNL Harinagar.

Implementation of Syslog Servers, WhatsupGold & PRTG tools for device monitoring.

Played a major Role towards the successful implementation of Coral Flexicom 6000 & 5000 setup for Inbound & Outbound Process.

Client: - BSNL

Project: - Audio Video Conferencing Setup at BSNL Sec 18 Gurgaon

Description

Implementation & management of Polycom Audio & Video Conferencing setup at BSNL Gurgaon.

Implementation & management of Multi-tech Router at Core Network.

Implementation & management of D-Link Layer 3 or Layer 2 Switches.

Installation & Configuration of HP Proliant DL-380, ML-350, and ML-150 Servers with Win 2k3 Server Environments.

Client: - VNL

Project: - LAN

Description

Implementation & management of Nortel Passport 8600.

Implementation & management of Nortel ERS 4548 & 4550 Switches.

Implementation & management of Cisco 3500 & 2900 Series switches at access.

Client: - SPARSH BPO LIMITED

Project: - Technical support for BSNL Process at Intelenet Call Center

Description

Providing the Technical Support on Coral Flexicom 6000 & 5000 PBX for BSNL Process.

Providing the technical support on Multiple IVRs Servers for BSNL Process.

Ensuring that the problems are sorted out within a defined SLA and minimum downtime for the end user.

HCL INFOSYSTEMS LIMITED (March 2005 - Feb 2006)

Network Support Engineer

Client: NIC Head quarter New Delhi

Project: Network Support

Description

Management of Cisco 1800, 1700, 3600 Series Router.

Implementation & Management of Cisco 3750, 3550, 2960, 2950, and 1900 Series Switches & Nortel Bay stack 425 layer 2 switches at edge on different floors.

Up gradation of IOS on Cisco Routers.

Implementation of VLAN across the network

IPSec Site to Site VPN & Remote IPSec VPN for user

Installation & configuration of Netgear & Linksys Wireless Router for WI-FI Connectivity at NIC Headquarter.

Involved in a project to improve the N\W and backend infrastructure at National informatics Center , New Delhi

Educational & Technical Qualification

MCA from M.D University Rohtak

BCA from A.P.G College Faridabad ( M.D University Rohtak)

CCNP

CCNA

MCP

Personal Details

Father’s Name : Sh. Dharam Pal Madan

Date of Birth : 25th Jan 1984

Marital Status : Single

Passport No : G3089078

Rahul Madan

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