Project Manager

BERNARD J KLEMMER

*** ************ **. *******, **. 18940

(H) 215-***-****/(C) 215-***-**** ● Email: *********@*****.***

OBJECTIVE

Seeking a project and change management position with a progressive company where my unique skill set and experience will result in an improved bottom line.

PROFILE

Results driven professional with 14+ years experience in project and change management, specifically in operations and process improvement projects, focused on increased profits through improved performance. Exceptional ability to complete all projects effectively and efficiently under budget and on schedule. Demonstrated success across wide range of project scopes, including quality improvement, process improvement, cost reduction, and organizational restructuring projects. Experience in leading highly-skilled cross functional teams, managing conflict, and inspiring excellence. Excellent analyst, problem solver, and motivator. MBA and BS degrees, Lean Six Sigma training.

CORE COMPETENCIES

• Project Management

• Process Management

• Team Leadership

• Resource Allocation

• Strategic Planning

• Change Agent

• Organizational Management

• Financial P & A

• Six Sigma

• Lean Manufacturing

• Process Improvement Toolbox

• Quality Improvement Toolbox

• Customer Satisfaction

• Communication

• Process Development, Refinement, and Deployment

PROFESSIONAL EXPERIENCE

HERITAGE HOMES GROUP, INC. Jamison, PA January 2006 to June 2009

Residential homebuilder, #115 on Builder Magazine Top Builders in the US List for 2008, 208 units settled, $130M in revenues.

Director of Operations (June 2008 to June 2009)

Directed core business and operational functions within manufacturing operations. Managed $40M in goods purchased and $130M in revenues for products delivered in 2008. Championed multiple process improvement projects to create a more effective and efficient organizational environment. Supervised a staff of 20 with 4 direct reports. Worked closely with HHG executives, bank officials, community officials, architects, engineers, and vendors to maintain business operations in a contracting market.

Organizational and Strategy Projects

 Managed organizational restructuring project allowing corporate overhead to be reduced 50%.

 Managed project developing strategy for full utilization of IT systems to eliminate overhead.

 Aided in re-structuring of financial arrangements with various lending institutions, lowering monthly loan obligation impact on the short term cash flow.

Supply Chain Management Projects

 Managed project to reduce production costs by 15% by increasing supply chain vendor base by 30%.

 Established regionalized vendor base, decreasing delivery expenses, scheduling delays, and theft.

 Introduced Production Schedule using “Just-In-Time” production activities to eliminate waste, defective orders, and inventory shrinkage.

Quality Assurance and Customer Satisfaction Projects

 Led project that improved purchasing processes leading to 95% accuracy of purchase orders.

 Reduces cycle time of customer service call center by 75%

 Reduced cycle time of custom production requests by 90%.

 Implemented control techniques to identify processes running inefficiently or ineffectively and identify tools to resolve causes of variations in performance.

Process Development, Refinement, and Deployment Projects

 Introduced process that reduced time from funding request to funds available by 10 days.

 Value engineered remaining processes to assure lowest cost/ highest quality in production.

 Lead team in database management project to assure the quality of the production data and the accuracy of the product pricing.

Financial Planning and Analysis

 Planned monthly cash flow based on sales and budgetary analysis of deliverable products.

 Worked with sales and production data to prepare cash flow projections.

 Developed a procedure for timely and accurate distribution of payments to vendors.

Operations Manager (March 2007 to June 2008)

Promoted after one year to manage Operations Department, primarily focusing on the purchasing and estimating functions. Managed staff of 12 with two direct reports. Established directive to improve the accuracy and decrease the cycle time of the department’s output. Developed action plan to implement a formalized structure to the department, incorporating scheduling tools, progress reports, documented work flows, and tracking reports.

 Worked on management team to develop new products to facilitate company presence in new markets.

 Managed the production side of the new Enterprise Management System and CRM system implementation simultaneously.

 Increased short term production output by 200% during IT systems replacement to meet customer demands.

 Developed and analyzed budgets used in cash flow projections to assure profitable product offerings

 Led value engineering of new and existing products.

Project Manager, Special Operations (January 2006 to March 2007)

Assisted the Director of Construction in the efficient and profitable build-out of all residential communities. Acted as liaison between the construction team, warranty team, purchasing/estimating team, and production team to prioritize tasks and communicate time sensitive material. Planned and directed all aspects of the construction division to ensure projects were constructed in accordance with design, budget and schedule. Directed the management and supervision of Construction Department staff from conceptual design to certificate of occupancy.

 Ensured that each Community Builder adhered to schedules, budgets, and focused on customer satisfaction at all times.

 Initiated profitability and cost savings initiatives.

 Developed effective customer satisfaction policies and procedures to help improve NRS and JD Power Ratings.

 Monitored all schedules and meeting minutes.

 Ensured quality construction compliance by monitoring homes prior to closing.

KLEMMER BUILDING CONTRACTORS, Stockton, NJ

Partner (1995 to January 2006)

Owned and operated a residential and commercial construction company, focusing on custom residential renovations and commercial tenant renovations. Responsibilities included working with clients and contractors, creating designs and construction drawings, estimating and creating budgets, negotiating contracts with subcontractors, purchasing material, managing vendor relationships, and scheduling and supervising daily job activities.

EDUCATION AND CREDENTIALS

Lean Six Sigma Black Belt Certificate

Villanova University, Philadelphia, Pa

Completion Fall 2009

Masters of Business Administration

Organizational Management Specialization

Drexel University, Philadelphia, Pa

2005

Bachelor of Science in Architectural Engineering

Structural Engineering Concentration

Drexel University, Philadelphia, PA

1996

ORGANIZATIONS

American Society for Quality (ASQ), Drexel University Alumni

COMPUTER SKILLS

Microsoft Office Suite, Crystal Reports, JDEdwards, Sharepoint, Minitab, Primavera, Microsoft Project

References Available Upon Request

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