Customer Service High School
Resume:
Rebecca D. Henson
Bakersfield, Ca. 93308
**************@*****.***
Objective:
Seeking a full time position in customer service or claims, using my skills and abilities to benefit and become a team member within your company.
Employment History:
Screen Actors Guild Producers Pension and Health Customer Service Associate
818-***-**** June 2010 - March 2012
- Answered 60-80 calls per day related to claim and eligibility issues from participants as well as providers
- Worked as a customer service associate addressing customers needs in a professional and courteous manner
- Worked in a micromanaged inbound/outbound call center with minimal supervision required
- Knowledge of CPT, ICD9 and HCPC codes
JC Penney Companies Customer Service Associate
805-***-**** December 2009 - June 2010
- Pricing accuracy, setting sale signs for ads or events that included creating signs and making sure all merchandise was included
- Setting my designated areas weekly to benefit the customer, making sure all merchandise was on display and ticketed correctly
CIGNA Healthcare Customer Service Associate
559-***-**** May 2005 - December 2009
- Answered 80-100 calls per day related to claim and eligibility issues from members as well as providers
- Worked special projects for balance billing issues with a resolution timeframe within 24-48 hours
- Met and adhered to metric standards by achieving silver and gold ratings on a monthly basis
Education:
High School: Tulare Apostolic Academy Tulare, Ca. Diploma 1999
References: Available upon request
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