Customer Service Engineer

Edward Chong

****-* ******* ****., ***** ***, Spring Valley, Ca 91977

Cell: 619-***-****

*****@***********.****.***

Objective: Seeking a dynamic position which integrates technical and management skills.

Summary: • Experience in DSL, MIMO, and digital communication technologies such as CDMA and EVDO.

• Perform field and lab testing, based on industrial standards and Verizon specifications for Nokia.

• Excellent in customer service and technical support, both on-site or via telephone.

• Great team player, fast learner, highly enthusiastic, able to think “outside the box”,

and bilingual in English and Chinese.

Education: • B.S. Electrical and Computer Engineering, San Diego State University. 05/2002

Skills: • Proficient with mobile testing tools such as QXDM, QPST, vTOTM, and Metrico.

• Excellent trouble shooting and problem solving skills.

• Familiarize with CDMA test equipments: Spirent C2K/TestDrive, WTS, W2bi and Agilent 8960.

• Proficient with RF test equipment such as power meter, spectrum analyzer and signal generator.

• Knowledge of assembly language, C/C++, Pspice, OrCAD, Mentor Graphics, MATLAB,

SolidWorks, AutoCad and Xilinx.

Relevant Experience:

6/2008– 2/2010 • Testing Engineer at VanceInfo Tech (NYSE symbol: VIT), San Diego, California.

-- Preformed Verizon pre-FIT test for mobile devices utilizing QXDM, QPST, and vTOTM.

-- Provided support for software testing and debugging for mobile phones.

-- Contracted to Nokia as an on-site support for Product Validation Team.

-- Supported 1XEVDO RF parametric, LBS, E911, Mobil IP, GPS, OTASP and OTAPA testing.

-- Solely responsible for Energy Management, CDG35 and CDG89 testing at Nokia CDMA.

-- Assisted Baseband and R&D to pinpoint and resolve design issues.

-- Performed monthly calibration for all test racks as required.

-- Improved equipment set-up and efficiency for testing.

-- Experienced with antenna evaluation using BlueTest and Satimo system.

Leaving Reason: Laid-off due to slow economy.

11/2006 – 5/2007 • Field Application Engineer at Pulse Engineering, Inc. (a division of Technitrol. NYSE symbol: TNL), San Diego, California.

-- Provided technical expertise to customers that integrate Pulse products with their own.

-- Interacted with customers, engineering team, manufacturing and marketing personnel daily.

-- Worked thru all phases of customer interaction including customer analysis, design

implementation and product manufacturing.

-- Provided on-going technical support for all telecom product lines, including RF/Microwave

and DSL devices for Excelsus Division.

-- Assisted Design team for RF splitters and filters for set-top box applications.

-- Resolved engineering and production issues such as failure analysis on returning products.

Leaving Reason: Laid-off due to slow economy.

10/2002 – 5/2006 • Engineering Support at Pacific View Leasing, Carlsbad, California.

-- Designed actuators and potentiometers, according to customers’ specifications.

-- Created engineering drawings, using AutoCAD and SolidWorks.

-- Answered customers’ technical questions, suggested solutions and assisted sales team.

-- Resolved engineering and production issues with manufacturers in China and Japan.

-- Examined manufacturing facilities in China, and provided translation for upper management.

-- Performed First Article Inspection and evaluation.

-- Conducted FDA required tests, provided reports, and created User Manual for medical devices.

-- Managed project development and monitored manufacturing progress in China.

-- Qualified and purchased electronic components for project and production.

-- Translated documents from English to Chinese and vise versa.

Leaving Reason: Pursuit personal interest.

Reference available upon request.

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