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Customer Service Quality Control

August 18, 2012

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Steven B. McCain

**** ****** **** **, *************, GA 30044 770-***-****

E-mail (

Objective: To obtain a position in a good working environment offering growth potential & skill advancement.


Management / Supervisory/ Team Leader & Great Customer Service

Certified RMI/IPC Specialist - IPC/WHMA-A-620A & IPC-A-610 Revision D.

Georgia Work Ready Certified #8H6M8J5T3H3O, Kiazin

Lean Manufacturing Six Sigma green belt training, QS9000/TS 16949 Standards,

ISO/FDA Certified - 5s Practices- SAP- Microsoft Office Suite

Shipping / Receiving- Fork lift driver, & 26ft box truck driver


Remington Medical, Inc - Alpharetta, GA 09/10 – Present

Shift Supervisor –

Assign/allocate resources to assembly, soldering, molding, inspection, testing, and boxing RMI and OEM products and their components.

Supervises 20-25 employees that engage in shipping & receiving,

Duties included Quality control, schedules, order audits, maintaining safe and efficient warehouse conditions for delivery of products on time per production schedule.

Excellent knowledge of warehouse management systems, coordination of production distribution and receiving, fulfill orders that meet ISO & FDA requirements. D

Native Wholesales Inc.- Atlanta, GA 04/09- Present

Delivery Driver-

• Delivers prompt & accurate distribution of shipments. Indoor & outdoor dock delivery, driving a 26ft box truck.

Wika Instruments- Lawrenceville, GA 11/04- 03/09

Shift Supervisor –

Ensures department operations, meet established schedules, and safety requirements.

Develops, establishes and maintains effective procedures and methods.

Acquires training, supervises and retains qualified production 30-40 employees.

Responsible for daily production 6s practices, product development & plant efficiency expediting materials, tracking, inventory control, for various types of products in a lean manufacturing environment.

Webasto Sunroof Inc.- Livonia, MI 01/96 - 11/04

Supervisor –

Supervise & train production employees.

Develop & evaluate team members to ensure plant & employee's safety, product quality control & production efficiency.

Planning work & material controls schedules, enforcing policies, inspecting products, verifying setups & overseeing changeover, using QS 9000/TS16949 standards, SAP.

Tier One Supplier, Comprehensive computer reporting and analysis capability, chain management experience, licensed Hi-Lo driver.

Education: Wayne State University - Detroit, MI 1985 – 1986

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