Engineer Technical Support

Avinash Ahirrao

***************@*****.***

Mob : 727-***-**** Phone:-020-********

Profile Summary

• 9 years of experience in technical support, managing team.

• Hands on experience in Monitoring server, Backup, Patch management, Microsoft exchange server, solving high level escalation issues.

• Very well known Microsoft OS like WIN 2k3, WIN 2008 server, WinXP, vista, Window 7.

• MCSE Certified from Microsoft

Career Objective

Seeking a responsible position in your Organization, where I can give a hand in the development of an organization with my skills and abilities, where I can share as well as improve my knowledge for the best benefit of an organization.

1. Education

• M.C.S.E Certified from Microsoft.

• BA from Pune University.

2. Roles and Responsibilities

• Responsible for the solving high level desktop problem.

• Managing team such allocating work depending on their strength and getting work done on schedule time.

• Communicating with client, understanding requirement.

3. Work Experience

v Microline India Pvt. Ltd

Designation : Senior Executive Customer Care.

Period : 3rd June 1998 to 29th Mar 2003.

1. Client Location : Kirloskar Oil Engines ltd, Khadki

Designation : Sr. Technical Support Engineer.

Description :

I have managed win 2k3, win2008 server; win xp, vista, and win-7.

Managed mail client such as MS Outlook.

All Application such as MS Office, Antivirus, Back-up Software.

Monitoring all Server, Back-up, internet link. Patch management.

Vendor escalation, procurement, Asset Management, Software license management.

Roles played:

• Communicating with client and understand problem.

• Solving all kind of desktop issues client is having.

• Managing team and allocate job.

Period : Feb 2000 to Mar 2003

2. Client Location : Blue Star

Designation : Sr. Technical Support Engineer.

.

Description :

I have managed to implement Microsft Exhange Server on different locations in south India.

Connecting all the remote servers of different location to main server at Sakinaka through PPTP.

Generating new Mail Client (MS_Outlook) at all the Locations,

Configuring and troubleshooting Microsoft Outlook 2003 on client end by using pptp and dial up connections.

• Managed Windows 2k3, Windows 2k server Windows XP, Vista Operating Systems.

• Preparing daily, Weekly, Monthly report.

Roles played:

• Communicating with client and understand problem.

• Solving all kind of desktop issues client is having.

• Managing team and allocate job.

• Mail server and user problem solving at all location.

Period : 6 Months

S. B Enterprises:

Designation : Owner

Client : TATA Toyo, T.R.D.C. Center, LG

Pvt Lmt,

Description:

• Handling team that solve handle all support related work in above company

• Managing subordinate

4. Personal Profile

Date of birth : 22nd July 1973

Gender : Male.

Marital status : Married.

Language known : English, Hindi, Marathi.

Permanent Address : Bunglow No. 372 Mahatma Society,

Kothrud, Pune-38

Strengths : Learning Technical Things Quickly,

Good Grasping Power, A good Team

Member

PUNE:

DATE: (Avinash.S .Ahirrao)

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