Customer Service Manager

Andrew P. Maxson

**** ******** **. 972-***-**** (cell)

Plano, TX 75075 972-***-**** (home)

********@***.***

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Experience: McDavid Acura Plano, TX

Service Advisor/Consultant July 2004-Feb 2011

- Customer Service Specialist

- Counsel clients and use problem solving skills to recommend cost effective repairs and services needed for their vehicles.

- Schedule appointments and make phone calls to advise Acura owners on the status of their vehicle while being serviced at our shop.

- Use computer skills for data entry as well as status tracking and reporting.

- Facilitates the write up of service tickets, and work with the technicians to make sure that deadlines on when my client’s cars are to be finished are met, which often includes keeping technicians motivated and focused.

- Keep track of each of my client’s cars while in our care, which could be 30+ cars at any given time.

- Acura management consistently receives letters of high praise from my clients regarding my job performance during their service experience.

- Consistently at the high end of Customer Service Index (satisfaction) level based on feedback received by Acura through customer surveys conducted independently by a third party organization.

- Have the largest number of repeat customers and largest customer base of all service consultants at the dealership.

- Have completed Honda/Acura USA customer care training, which has included over 60 hours in training classes on “reading” and working with clients based on their individual personalities so that customer care is custom tailored to each client.

Maximum Enterprises Richardson, TX

Co-Owner/Operations Manager April 2002-July 2004

Subcontractor for the Home Depot’s “At Home Services”

- Worked on all tasks that come with owning and operating a business, including: hiring and firing employees, using organizational and leadership skills, establishing good customer relationships, quality workmanship and customer satisfaction, as well as performed all administrative duties in day-to-day operations.

- Managed scheduling, material procurement, and installation of custom window treatments including plantation shutters and blinds.

- Utilized interpersonal skills to facilitate customer service and

satisfaction.

Home Depot Regional Office Dallas, TX

Customer Service Representative April 2001-April 2002

- Coordinated the scheduling and installation of products sold by Home Depot.

- Utilized problem solving skills to provide effective customer service and satisfaction.

- Performed all administrative and managerial functions as required to coordinate multiple jobs at any given time.

- Utilized telephones and computers to resolve problems and issues clients experienced.

Maxson’s Enterprises Richardson, TX

Owner/Manager July 1997-May 2001

- Provided specialized Third Party services to the moving and storage industry.

- Coordinated services required between moving companies and their clients.

- Designed and built custom crates to move customer’s fragile or valuable items.

- Estimated time, materials, and labor costs required to complete major projects.

- Worked on all tasks that come with owning and operating a business.

Van Chevrolet Carrollton, TX

Automotive Service Technician June 1995-July 1997

- Utilized ASE certified training to perform automotive repairs.

- Coordinated repairs with service advisors, practiced strict time management, attention to detail, and high work standards.

Education: A.T.I Technical Institute Dallas, TX

June 1994-June 1995

- Received ASE Certification in Automotive Specialties.

- Graduated with a 3.8 GPA in the top of the class.

Interests/Hobbies:

Hunting, working on cars, NASCAR, camping and fishing with my wife and our dog.

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