Manager Customer Service

Tanya Culotta

*****.*******@*****.***

*** ******* ** *** ***

Knoxville, TN 37919

Tel. 865-***-****

Objectives

Seeking a challenging and rewarding position in a company that will utilize my education, training and experience, allowing me to fully utilize my problem solving, organizational, customer service and communication skills, as well as have room for career advancement.

Experience

Belk

Office Manager/HR Specialist

2010~Present

Oversee 250 employees including staffing and recruitment processes; administered pre-employment test, screened resumes, scheduled interviews, employment verifications, completed background and reference checks. Coordinated new employee orientation and ensure that new hires paperwork is completed accurately and that each employee was current on all Belk standards.

Processed personnel actions; including salary adjustments, merit increases, transfers, leave of absence, Worker’s Compensation and pensions. Calculated check deductions and employee benefits programs. Process OSHA yearly updates.

Updated the vacancy announcements, bulletin board, job line and external web sites

Managed departmental budget; forecast changes and monitor all monthly expenses

Managed logistics for executive committee meetings that include but not limited to facility, attendees, agendas and travel arrangements and attendees for events.

Provided direct support for the employee healthcare organization that included recruitment efforts.

Coordinated with the store manager on all store relations, as well as assisted in Store manager responsibilities.

Processed weekly payroll, daily deposits and maintained and entered schedules for 250 associates. Proficient in PeopleSoft, Timera, CICS and HRIS systems.

Jewelry Television

Technical Director and Producer

2003~2009

As Technical Director I coordinated the technical positions of the cameras that were facilitated prior to a live broadcast, Manually switched video sources, preformed edits while overlaying titles over broadcast, Accompanied Producers in show meeting along with the Hosts and other show facilitators, Operated a Kyack switcher, Ekakami cameras as well as a graphics system, Supervised a 5 man crew.

As Producer I Coordinated with the Technical Director on the flow of each show and planned out every detail to ensure every show’s success, Managed margins and price point to guarantee a profit for every show, Worked closely with buyers and merchandisers to make certain that we had the proper product for every show, Developed a shot list for the technical Director to follow, Used several systems that gave up to minute updates or our profit, Supervised a 5 man crew.

Education

Pellissippi State Community College

Knoxville, TN

2008

Bachelor Degree of Fine Arts/Video Production

Auburn University

Montgomery, AL

2000

Bachelor Degree in Business

Capabilities

Microsoft Suite, Outlook, Word, Excel, PowerPoint and Onboarding systems, with the ability to learn propriety systems and applications very quickly. Proven skills to identify and implement improvements to streamline processes and increase efficiency and productivity. Proficient in HR standards, along with superb communication skills and a proven ability to participate effectively with teams.

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