Service Representative Services

Rosalind Edwards

**** ****** ****

Houston, TX **078

Cell: 832-***-****

Email: ********.*********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Ability to work with multi-line phone system

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

• Extensive front office experience

EXPERIENCE:

12/07-present Gulf Coast Blood Center Houston, TX

Phlebotomist

• Greet donors

• Managed multi-lined phones

• Perform phlebotomy procedures and TRIMA procedures

• Schedule appointments

08/04-12/07 Gulf Coast Blood Center Houston, TX

Receptionist

• Managed multi-lined phone system

• Processed files and scheduled appointments

• Greeted donors, answered questions and provided directions on where they were to go

• Cleaned and stocked canteen with refreshments

01/00-03/04 Texas Oncology Houston, TX

Patient Service Representative

• Collected co pays for office visits

• Answered multi-line telephone, routed calls, and took accurate messages

• Scheduled inpatient and outpatient services

• Retrieved authorizations and referrals for services need

• Obtained insurance verification on all patients

• Counseled patients on their account and balance

• Billing and coding using ICD-9 and CPT coding books

09/97-01/00 Compaq Computers Houston, Texas

Assembler

• Assembly line worker

• Tested completed computers for accuracy

• Worked 12 hour shifts including holidays

EDUCATION:

07/2010 Houston Community College Sophomore/Business Administration Houston, TX

05/1984 M. B. Smiley High Diploma Houston, TX

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