IT Manager
Resume:
Francis P. Chiampa
*** ********** **** ********, ** 01507
*********@*******.***
Summary
Experienced and Knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Desktop Support role. Excellent communication and presentation capabilities.
EDUCATION/TRAINING
Certificate, Security Network Professional, Clark University, Framingham, MA
A+, MCP, MCSE, MCSE + I, SNP,
Certificate, Computer Programming, Control Data Institute, Woburn, MA
Teaching Certificates for Physical Education and Mathematics, UMass-Boston, Boston, MA BS
CCNA Certification Quinsigamond, Worcester, MA
COMPUTER SKILLS Remedy, Vnc, Active Directory, Windows server 2008, XP, Vista, Win 9x
TCP, DHCP, DNS, POP3, SSH, Telnet, Cisco Routers, Switches, Hubs
IPv6, RIP, RIPv2, OSPF, EIGRP, Frame Relay, Dsl, Vlan’s, Ethernet, access lists
PCAnywhere, Ethereal/Wireshark, Solarwinds, Vmware, Ipsec, Symantec Ghost, Anti-Virus
RELATED EXPERIENCE:
Nexicore Services, Champion Consulting Services, Charlton, MA 2006 - Present
Desktop Support Services
Provided functional and Technical support, troubleshooting and diagnosing hardware and software issues Resolved windows Internet Explorer and other PC software related issues
Software Deployment, Patch Management, Diagnostic/Troubleshooting
Maintained accurate, complete and up-to-date inventory records for all computers and printer’s
Desktop Support Specialist - Contractual
Strategic Staffing Solutions, New York City, NY 4/06 - 8/06
Desktop Support
Assigned Remedy ticket customer queues in a timely manner
Escalated calls/tickets in a timely manner to the Technical Lead
Created, maintained and re-loaded Ghost images for Laptops and Desktops
Resolved end user issues related to desktop and laptop operating systems
Tracked inventory of all computer equipment and software licenses
Setup and troubleshooted all hardware and software issues
TekSystems, Framingham, MA 12/05 - 4/06
Troubleshot technical issues with remote tools PCAnywhere
Created maintain and re-loaded Ghost images for Laptops and Desktops
Resolved end user issues related to desktop and laptop operating systems
IT Contracts
Shi.com Contractor @Verizon, Marlboro, Southborough, Worcester, MA
PC Refresh 7/05 - 12/05
Created, maintained and re-loaded Ghost images for laptops & Desktops using remote tools
Resolved end users issues related to desktop and laptop operating systems
Installed, configuration and troubleshooted Lotus Notes, Oracle, Visio, File Maker
Online-Systems Support, Grafton, MA 10/04 - 7/05
Provided service and support for desktop hardware and software,
Installed and configured all Microsoft Windows 2000/XP, 2003 Server, Red Hat Linux
Removed Anti-virus and Spyware using Norton’s, McAfee, Ad-Aware, Spybots'
Educator
Boston, Southbridge and Worcester, MA Public School Systems 1988 - 2003
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