Customer Service Sales
Resume:
HANNAH KETCHAM **** West **th Street, Unit *F
Chicago, IL 60632
********@*****.***
OBJECTIVE
To secure a position with a company that has integrity, values their employees, and has multiple levels for advancement
SKILLS SUMMARY
• Excellent self-starter with strong verbal and written communication skills
• Created winning e-commerce business for local Venture Capitalist competition
• Helped redevelop a website for a non-profit and consulted on two mobile apps for two clients
• MS Office (2003); skilled with Access, Excel, Publisher, Power Point, Outlook, Visio, and Word
• Experienced Customer Service Specialist
PROFESSIONAL EXPERIENCE
i.c.stars|* (Chicago, IL)
Intern, Technology-Based Workforce and Leadership Development Training Program
September 2011 to January 2012
• Supported an RFP via Illuminate at Bally Total Fitness; worked as a Business Analyst on the development of a mobile application, including formatting and presenting the flowchart for actual functionality of application
• Marketed a local start up, MySwitchARoo.com, having over 150 unique visitors in three days; created layout of the webpage making it user friendly.
• Involved in intensive SQL training and testing on database queries in expert time
EDUCATION
Computer Systems Institute (Chicago, IL)
Diploma, Business Career Program December 2010
• Certified Microsoft Office Suite 2003 Specialist, Customer Service Specialist
• Created, formatted, edited, and managed Word and Excel documents, tables, and charts
• Scheduled Outlook meetings, managed calendars, and communications
• Updated, queried, and located Access records and tables
• Created flowcharts, organizational charts, and office diagrams using Visio and PowerPoint
• Analyzed and evaluated case studies and best practices regarding business management, marketing, e-commerce and sales
DeVry University (Chicago, IL), Business Administration, 2004
Summit Academy OIC (Minneapolis, MN), Adult Basic Education, G.E.D., 2003
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