Customer Service Engineering
Resume:
Michael Jones **** Tanglewood Dr.
Algonquin, IL *0102
ik0432@r.postjobfree.com
Overview
A decisive, action-oriented, results-focused professional seeking an opportunity with a firm that will benefit from my real-world military and mechanical engineering experience. My entrepreneurial drive and desire to make a difference sets me apart from the other candidates.
Professional Experience
Freedman Seating Company (July 2003 – Present)
Chicago, Illinois
Transit Seating Manufacturer
Engineering Liaison (January 2008 – Present)
Position consists of integrating the services of Engineering, Quality Assurance / Control and Manufacturing and facilitating communications.
• Production floor engineering Lead
o Disambiguate AutoCad production drawings on shop floor
o Mark up Preliminary drawing according to ISO regulations
• Customer Service production floor Lead
• Field Service Liaison
• Engineering prototype Test Manager
• Engineering Change Lead
• Lean Manufacturing Lead
• QA
Customer – Field Service Technician (July 2003 – January 2008)
Position consists of working directly with customers who have Engineering or Warranty issues that require immediate attention.
• Field Service Lead
o Coordinate multiple jobs between customers
o Set up time schedule with customer
o Machine my own parts as needed
o Create new ways to build products with Engineering
o Meet with Engineers after customer visit to fix currently found issues
o Write detailed Customer Trip Reports
o Improve product Design and functionality
• Sales Representative
o Assure repeat sales to customer
o Show customer our willingness to accommodate their needs
United States Army, SPC E-4 (Nov. 1998 – Jan. 2002)
Giessen, Germany
Bradley Infantry Fighting Vehicle Mechanical Technician
• Perform annual and biannual services on multiple style vehicles
• Highly Disciplined Training for all aspects of Military day to day activities
• Served 7 month tour between Kosovo and Bosnia.
o Earned 3 higher ranks for excelling requirements of current rank
o Awarded several medals for Accomplishment and Perseverance
• Honorably Discharged
Education
Reavis High School Graduate Diploma
Moraine Valley C.C. A.A.S. Stationary Engineering
Certifications
Cert 1: Basic Air Conditioning Technician Cert 4: Advanced Air Conditioning Technician
Cert 2: Electrical Troubleshooting Cert 5: HVAC Stationary Engineering Certificate
Cert 3: Heating & Air Conditioning Cert 6: HVAC Stationary Engineering A.A.S. Degree
Contact this candidate