Customer Service Representative

SHERIDAN MONTGOMERY

**** ******** *****

ARLINGTON, TX 76017

PHONE : 817-***-****

EMAIL : **********@*****.***

EDUCATION

Summit High School Mansfield, TX

General Studies Diploma/June 2009

Tarrant County Community College Arlington, TX

Associate of Arts Anticipated 5/2012

EXPERIENCE

Summary of Qualifications:

Excellent Organizational skills

Exceptional Customer Service skills

Effective Communication skills

Prospect Airport Services DFW, TX

Passenger Service Assistant

06/2008 – Current

Dispatch

Assist customers with disabilities

Direct passengers to designated gates

Regulate terminal to ensure timely departures

Hancock Acquisition & Recovery Arlington, TX

Customer Service Representative

7/07 - 6/08

Route incoming calls

Preparation of documents for files

Coordinate and organize documents

Assist with additional responsibilities as needed

SKILLS

Intermediate in Microsoft Office programs, Word, Excel, and PowerPoint. Certified in CPR(Adult, Child, Infant), AED, and First Aid.

INTERESTS

Music, Art, various cultures, participating in community efforts

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