Customer Service High School
Resume:
LaKisha Clewis
Dallas, Texas 75217
************@*****.***
Objective: Seeking an opportunity to acquire new skills and continued career growth
Education:
High School Diploma June 1990
Franklin D. Roosevelt High School
Dallas, Texas
Completion of Job Related Courses: February 2006 – September 2006
Medical Terminology
Pathophysiology
Medical Coding I
El Centro Community College
Dallas, Texas
Proficient Skills In:
Microsoft Office
Typing
10-key by touch
Data entry
Internet
Customer Service
Work Experience:
Front Office Assistant March 2010 – Present
Dr. Annie Bass, M.D. OB/Gyn.
Register patients for visits
Verify appointment insurance
Collect appointment fees
Schedule surgeries, MRIs, CTs, appointments, and discharging of patients
Answer large volumes of calls
Fax and file medical documents
Deliver effective customer service
Referral Coordinator November 2006 – September 2009
Parkland Health and Hospital Systems
Obtained consent for client visits and related procedures
Processed managed Medicaid referrals
Verified patient information and current coverage
Assisted Outpatient Clinic with codes and procedures
Faxed and copied documents, answered telephones, inputted data
Attained pre-authorizations for CT’s, MRI’s, specialty procedures
Customer Access Representative III December 2005 – November 2006
Parkland Health and Hospital Systems
• Obtained authorizations for client visits and related procedures
Processed managed Medicaid referrals
Verified patient information and current coverage
Assisted Outpatient Clinic with codes and procedures
Faxed and copied documents, answered telephones, inputted data
General Clerk III August 1999 – December 2005
Parkland Health and Hospital Systems
• Obtained authorizations for client visits and related procedures
• Assisted the out-of county case management staff with client financial aid programs
• Inputted data into specific databases and software systems
• Verified patient insurance
• Faxed and copied documents, answered multiple telephone lines, inputted data
Health Unit Coordinator I August 1998 – August 1999
Parkland Health and Hospital Systems
• Provided patients with quality customer service
• Processed patient data into database
• Scheduled patient appointments
• Filed patient documents
• Assembled patient charts before visit
Mail Sorter December 1997 – July 1998
United States Postal Service
• Sorted mail and certified letters for delivery
• Provided quality customer service
• Answered telephones
Order Puller August 1996 – October 1997
Eckerd Drug Distribution Center
• Pulled prescription drug order from warehouse
• Shipped orders to appropriate store locations
Contact this candidate