Customer Service Administrative Assistant

Ryan Shea O’Hara, CNMT

** *. ******* **. ********, PA 17015

*************@*****.*** 717-***-****

EDUCATION

Associate of Arts Degree with High Honors - Nuclear Medicine Technology August 2010

Harrisburg Area Community College, Harrisburg, PA

•Award, Carlisle Hospital/CAHWF Scholarship for Academic Achievement.

•Award, Pinnacle Health Scholarship for Academic Achievement.

Certificate, Nuclear Medicine Technology August 2010

Lancaster General College of Nursing and Health Sciences, Lancaster, PA

Diploma - Computer Programming and Web Technology November 2002

Computer Learning Network, Mechanicsburg, PA

•Award, Scholastic Achievement Award for Highest Grade Point Average.

CERTIFICATIONS

CNMT, Certificate Number 035208– Issued 10/2010 from NMTCB, expires 8/31/2013.

BLS for Healthcare Providers - CPR/AED (Adult/Child/Infant), Issued 4/2012 from HACC/AHA, expires 4/2014.

COMPUTER SKILLS/EQUIPMENT

PACS, Centricity for Radiology,RIS, eSOFT, Siemens, GE, Xeleris, Advantage Workstation, Argus Epic, Vertex V-60, Phillips/ADAC, SCT Banner for Database, Oracle Developer Forms, Novell GroupWise, Adobe PageMaker, Adobe Photoshop, Adobe Reader, Microsoft Office Professional 2007 Suite, Windows 95-XP, Microsoft Outlook, Microsoft Visio, Microsoft Visual Studio, Microsoft FrontPage, MicroFocus NetExpress, QuickBooks.

PROFESSIONAL EXPERIENCE

Harrisburg Area Community College - Harrisburg, PA November 2010 - Present

Customer Service Coordinator

•Perform all new customer intakes for registration to the Cumberland County PA CareerLink.

•Act as “triage” liaison between customers and counselors, directing necessary needs/issues to appropriate staff members creating a more efficient workflow environment.

•Troubleshoot and resolve access and/or content issues between job seekers and the PA statewide employment database website "CWDS".

•Solicit, organize, and post monthly workshops for assisting customers with resume writing, interviewing skills, and social media awareness/knowledge.

•Manage front desk staff of up to 6 individuals and created front desk operations manual to keep present/new employees aware of policy changes and/or updates.

•Provide tours to potential business representatives/clients.

•Organize staff meetings to evaluate performance and address concerns.

Holy Spirit Hospital - Camp Hill, PA August 2009 - August 2010

Clinical Trainee

•Proficient in various nuclear medicine procedures including bone/marrow, SPECT, stress/rest myocardial perfusion, MUGA, thyroid uptake/scan, I-131 thyroid therapy, parathyroid, tumor imaging including PET and Octreoscan, hepatobiliary/GI, gastric empty, WBC infection imaging, and lung scans including V/Q and quantitative.

•Experience in camera/calibrator/probe/well counter QC techniques.

•Skilled at preparing patient doses/kit preparation while observing successful radiation safety.

•Successful at intravenous radioactive patient dose administration.

Harrisburg Area Community College - Harrisburg, PA August 2006 - August 2009

KEYS Program Secretary - HACC, Main Campus

•Suggest becoming the lead data processor for PA Department of Public Welfare’s KEYS Program at HACC campus to ensure accuracy and consistency of all data tracking of students’ progress and performance.

•Create an efficient, user friendly database that could be used by the 5 main branch campuses of the college to capture and manipulate data for general record keeping and official PA State report generation purposes.

•Contribute to the compliance of the program by preparing detailed end of semester reports under strict guidelines and deadlines.

•Responsible for all campus KEYS office supply purchasing.

•Edit all supervisor correspondence and prepare all student mailings.

RnR Productions - Baltimore, MD July 2004 - August 2006

Audio Engineer / Mobile DJ / Promoter

•Successfully install 7000+ watt sound systems and maintain audio engineering for Baltimore City area events.

•Assist with production duties including concept formation, artist contracting, promotions, revenue, security, and performance details.

•Organize meetings to review accomplishments, communicate problems and leads, and discuss future events.

•Monthly resident DJ services at The Gingerbread Man in Harrisburg, PA.

Harrisburg Area Community College - Harrisburg, PA March 2003 - July 2004

Administrative Assistant - Nurse Aide Training, Penn Center

•Manage all design, corrections, and updates for the Nurse Aide Training portion of HACC’s website.

•Maintain successful relationship with instructors and clinical site representatives to ensure efficiency of schedule and student registration process.

•Assist Secretary with file processing and billing for completed Nurse Aide Training courses, as well as payroll.

•Provide outstanding customer service for incoming calls, handling a wide variety of questions and/or concerns including registration procedures, course information, and scheduling.

Harrisburg Area Community College - Harrisburg, PA September 2002 - March 2003

Admissions/Registration Consultant - Cooper Student Center

•Process student application and registration forms for college admittance.

•Supply technical support for online student services including web registration and student loan applications.

•Volunteer for cross training in registration/financial aid/counseling procedures to create a “one stop” atmosphere and to be able to fill in for different departments during peak busy times.

•Provide outstanding customer service for all incoming calls at the information kiosk.

•Assist orienting students to campus facilities, room locations, and off-campus education sites.

Abstracts Limited - Baltimore, MD January 1997 - September 2002

Abstractor/Title Research

•Research property databases and courthouse records and conduct client interviews to accurately determine requirements needed to analyze and evaluate local properties.

•Utilize library and microfilm sources to perform full title searches for Baltimore City and Baltimore County.

•Competently maintain Chicago Title Insurance Company judgment accounts by processing requests and promptly delivering time sensitive information to clients.

•Prepare and process abstract reports including new owner, tax lien, tax sale status, and unpaid utilities searches for client title companies and law firms.

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