Customer Service Administrative Assistant

Location:

Posted:

February 18, 2011

Stephanie A. Marchand

Garner, NC 27529

************@*****.***

Special skills and attributes:

I have over twenty years of customer service experience,

telephone experience and excellent knowledge of

computers including Microsoft Word, Excel, PowerPoint

Outlook, Adobe Publisher, Photoshop, HTML and Internet

Previous Employment:

O'Coins Homebrands Worcester, Ma 08/1998-11/2009

Receptionist/Administrative Assistant

My primary responsibilities included waiting on customers,

meet and greet, answering multi-line phone system and

transferring calls accordingly and customer problem resolution,

I also processed credit applications for customers interested in

third party financing using an online terminal, and any other

administrative duties delegated by the office manager

Edward Rafferty Esquire Worcester, Ma 03/1992-08/1998

Administrative Assistant

I was responsible for greeting clients, answering their

questions, answering the phone, scheduling appointments,

faxing, filing, data entry, and maintaining customer information

database.

Walmart Inc. West Boylston, Ma. 06/1988-02/1992

Customer Service Desk

I worked in a high volume customer service center. My duties

included waiting on customers, answering question and resolving

problems, answering multi-line phone system and routing all

calls accordingly, data entry and cash handling.

Education

Worcester State College 1991-1995

Bachelors Degree in Business Management