Customer service

Danita L. pope objective

To work in a competitive and stable environment that allows room for growth and use of interpersonal skills.

Experience

**/****- **/**/**** Blue Cross Blue Shield

Customer Service- Admin-away from home care applications input new and

Renewal applications for customer leaving Illinois, Wisconsin and Indiana for

1 year to six months

03/200*-**-**-**- Blue Cross Blue Shield

Receptionist/Image Department

Answer phones and direct customer to correct department

Deliver and pick mail

Sort mail for deliver

Type labels for mailing

File guest member applications

10/01/2007-12/20/2007- DNOA

Customer Service

Answer question about open enrollment for dental

Plans for customers in Illinois, Wisconsin, Michigan

And Indiana

02/26/2007-Present- HSBC

Customer Service-

Billing and collections for major credit card holders(Best Buy,

Menards, Yamaha and Kawaski)

199*-**-**-**** At&t Oakbrook Il

Reason for leaving; out sourced/laid off

Marketing Support Specialist

n Provision ISDN lines

n Interact with customers via computer and phone

1989-1998 SBC/Ameritech Chicago, IL

Customer Service Representative

n Interact with customers regarding phone service

n Collected payments for phone service

n Implemented billing arrangements for residential and business customers

1978-1989 SBC/Ameritech Chicago, IL

Service Order Writer

n Typed service order for large and small business customers

n Interacted with customers to insure customer satisfaction

Education

1977-1978 Taylor Business Institute Chicago, Il

n Associates in Administrative Assistant and Secretarial Duties

n Graduated in 1978 with Honors.

Interests

Reading, Gardening, Computers, Cooking.

e-mail *********@*******.***

19a kingery quarter apt 201 • willowbrook, il 60521 • Phone 630-***-****

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