Ramon Ortiz, Jr.

** ******* ****

Staten Island, NY 10312

917-***-****

ihnvpr@r.postjobfree.com

Electronics Technician

Ready to contribute a unique blend of professionalism, dedication and exemplary customer support skills to your company’s value by ensuring that tasks are completed on time without sacrificing the quality of the work.

Professional Profile

Consistently recognized for excellent technical troubleshooting skills used to rapidly and cost-effectively resolve challenging issues.

Decisive and loyal team leader/player that grasps new information quickly & works well independently.

Possesses strong decision-making, communication and people skills and provides caring and efficient customer technical support.

Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

Areas of Expertise

Skilled in circuit-level and component level troubleshooting

Ability to read and interpret electronic schematics and diagnostic manuals

Utilization of a variety of test equipment including oscilloscopes and voltmeters

Excellent soldering and de-soldering skills

Experience

Electronics Technician (2007 – Present) U.S. Postal Service – New York, N.Y.

Preventive maintenance on the Delivery Barcode Sorter (DBCS) by performing daily routine tests on diverter gates, lamps and tracking photocells

Test and calibrate the Feeder Module, as well as the Wide Field of View (WFOV) camera

Remove and replace defective power supplies, photocells, logic boards, gates and relays

Responsible for software updates on Host and WFOV PC’s, firmware updates on hardware

Troubleshoot DBCS’s that are underperforming in Throughput/hr, tracking and mechanical rejects

Diagnose and isolate malfunctions down to the smallest Field Replaceable Unit (FRU)

Project Manager (2005 – 2007) Face Place, LLC. – Garwood, N.J.

Hired as an Electronics Technician and promoted to Project Manager within first year

Responsible for repairing, upgrading & testing logic boards, satellite boards, printers and cameras

Saved the company $200/camera by building them in-house

Saved the company $50/Logic Board by making in-house repairs and/or modifications

Saved the company $40/Satellite Board by programming the piggy-back boards in-house

Saved the company money by providing board modifications to accommodate customer needs that otherwise would have had to be done through software revision

Responsible for testing new hardware and software for malfunctions and/or bugs

Responsible for quality control

Provided customer service over the phone and on location on and off the clock

Kept a detailed logbook of each photobooth’s settings and configuration to help with customer service

Wrote many of the company’s manuals and troubleshooting guides

Education

Associate Degree in Electronics Engineering Technology (2003) NYC College of Technology

The International Society of Certified Electronics Technicians (ISCET) or the Electronics Technicians Association (ETA)?

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