Project Manager Management

Resume

Jonathan Mercer

PO Box ****

Concord, CA 94524

Cell: 925-***-****

E-mail: ****************@*****.***

OBJECTIVE

To obtain a position providing voice telecommunications project management in an experienced and effective manner. Including systems configuration, capacity planning, installation, vendor management, and ongoing maintenance and MAC support of the corporate communications infrastructure.

SUMMARY

I am an experienced voice telecommunications professional with demonstrated ability to develop and execute the planning, installation, programming and support of Legacy ( Avaya G-3r, G3i/si, Prologic, Intutiy Audix) voice telecommunications systems and peripherals in a complex and changing corporate communications environment.

EXPERIENCE

Hewlett-Packard, Bank of America Account,

Concord, Ca. - Bank of America Campus

Contract and Full time Technical Services Implementation Group (TSIG)

2005 – 12/2011

Using Bank provided tools (Remedy, Maximo, etc. ) plan, schedule and inventory network related changes, both voice and data, to the Bank’s Telecommunications structure. By preparing and submitting change controls, engaging managed service vendors, and tracking the installation and removal of equipment and ports on the Bank’s network on a project basis.

Academy of Art College, San Francisco, CA

Contract IT Voice Engineer, 2003 to 2003

A six month contract for the daily support of two Avaya G-3 PBXs, Intuity Audix system, and Wincall Call Accounting System, along with six R-300 remote office units. Evaluation, analysis, and recommendation of vendors for services and equipment to the College. Responsible for the moves adds and changes to the voice telephone systems and voicemail. Maintainence of inventory and contract services of cell phones for the College. Evaluation and recommendation of voice systems for IP telephony for the dormitories of the College.

Lucent Technologies, San Francisco, CA

Software Specialist, 1998 - 2000

Responsible for gathering customer input and provide recommendations to the customer about PBX system-wide programmable parameters. Coordinated with the project manager and design specialist to make any needed changes to the systems' hardware and software configuration. Implement agreed upon specifications in the programming of Lucent voice systems. Including Lucent/Avaya Definity G-3 PBX system setup, networking, trunking (all types), least cost routing, system access codes, vectoring, ARS, ACD, DCS, connectivity to peripheral equipment and programming of Lucent adjuncts and Lucent Intuity and Definity Audix voicemail systems.

Wells Fargo Bank, Credit Card Division, Concord, CA

Telecommunications Analyst (Contractor), 1995 - 1996

Project managed moves, adds and changes to the Nortel PBX and MeridianMail voicemail system. Consult with end-users and coordinate with the vendor.

USL Capital, San Francisco, CA

Senior Telecommunications Analyst (Contractor), 1995 - 1995

Program voice telecommunications systems for adds, moves and changes on Lucent/Avaya Definity G-3 PBX, program additions and changes to Call Management System (CMS) including customized reports, additions and changes to the VMX voicemail system.

Blue Shield of California, San Francisco, CA

Senior Telecommunications Analyst, 1987 - 1994

Responsible for the design, installation and on-going support of six Lucent/Avaya PBX systems with ACD and Call Management systems (CMS) and one SRX PBX and VMX Voicemail system. Had same responsibilities for Siemens PBX and Telecomm Technologies ACDs prior to project management replacement of these systems by Lucent/Avaya platforms.

Crocker Bank, San Francisco, CA

Telecommunications Analyst, 1985 - 1986

Responsible for installation, MAC, and maintenance of multiple voice platforms, including CO-based CTX, Northern Telecom PBX and key systems connected via an internal network. Responsible for major projects including upgrades, new site installations and carrier migrations and reconfigurations. Evaluated vendor responses and wrote business case for purchase and installation of large stand-alone ACD for the bank Credit Card Division.

Wells Fargo Bank, San Francisco, CA

Telecommunications Consultant, 1981 - 1985

Responsible for installation, MAC, and maintenance a multiple sites served by various voice platforms including CO-based CTX, and ROLM and Ericcson PBXs.

University of California, Berkeley, CA

Telecommunications Analyst, 1979 - 1981

Responsible for adds, moves and changes on CO-based CTX on the Berkeley campus and off premise locations.

Experience earlier than 1981 available upon request

.

References

References provided upon request.

Open to relocation without reimbursement

Contact this candidate