Customer Service Sales
Resume:
Stephen R. Pieper
Petaluma, CA 94954
Cell: 707-***-****
Phone: 707-***-****
E-mail Address: ********@***.***
Q U A L I F I C A T I O N S
Successful, dedicated and loyal management professional with more than 18
years experience in project management, total business operations
management, including management and coordination of human resources,
customer service, order processing, purchasing, A/R & A/P, Salary
administration, budgeting, facilities management, supply chain & vendor
management, inventory and freight/distribution functions for several
successful e-Commerce companies with multiple locations.
W O R K H I S T O R Y
V.P. Operations - Golden Pacific Systems, Inc. 9/2005 - 9/2012
Golden Pacific Systems is a distributor of Business Forms, Ad Specialty
(Promotional Items) and Office Supplies. Contracted to Franchise
Restaurants for the distribution of all products required for the
restaurants. (Excluding the food).
Maintained and updated computer hardware, software, network,
telecommunications and general office equipment for multiple locations.
Directed A/R, A/P, Payroll and Customer Service departments
Responsible for contract negotiations, issues resolutions, and interface
processing with UPS, FedEx and LTL carriers.
Managed all supply chain strategy, warehousing, order processing and
distribution operations (including International shipping) for multiple
locations.
Coordinated all fleet & facilities management and maintenance functions
for multiple locations.
Directed corporate purchasing department and established vendor
performance reviews and evaluations
Responsible for the development, testing and implementation of EDI
transaction interfaces.
Performed all human resource functions for multiple locations. (Job
Descriptions, Payroll, Company Handbook, Performance reviews, Salary
Analysis, 401K, Benefits)
Coordinated the relocation of the entire company to a new location.
(inventory, computer hardware & network and office equipment)
Responsible for determining staffing levels, computer requirements,
network changes to support company growth from $3.0 million annual sales to
$17.0 million.
General Manager - John F. Mahaney Co. 6/2003 - 9/2005
John F. Mahaney Co. is a distributor of farm hardware and ranch supplies &
Equipment. I was responsible for the day-to-day operations of the company.
(Reason for leaving: Better Opportunity closer to home.)
Maintained and updated computer hardware, software, network and general
office equipment.
Responsible for the development of E-commerce website for catalog order
processing and associated processing procedures.
Responsible for coordination of all product import shipments and customs
processing support.
Coordinated all fleet & facilities management and maintenance functions.
Directed A/R, A/P and Customer Service departments.
Responsible for the development of proposals, contract negotiations and
sales coordination for the large clients and municipalities. Increased
Sales by 30% for assigned clients.
Directed corporate supply chain management strategies, purchasing
department and established vendor performance reviews and evaluations
Performed all human resource functions.
Managed all warehouse, order processing and distribution operations.
Chief Operations Officer, Commerce Solutions Inc. 9/2001 - 6/2003
For Commerce Solutions Inc. (a software consulting firm) I was in charge of
the complete business operations excluding the employee benefits and
compensations coordination and accounting functions.
(Reason for Leaving: Dot Com crash / Recession)
Developed of the company's infrastructure.
Performed all human resource functions. (Payroll, Company Handbook,
Performance reviews, Salary Analysis, 401K, Benefits)
Directed sales and marketing efforts.
Developed, communicated and coordinated training plans and certifications
tests for each consultant to ensure their knowledge of the latest
technologies.
Assisted in the development and presentations of proposals and statements
of work as requested from the clients.
Developed, designed and maintained consultant resume database.
Coordinated the assignment of consultants to client projects and kept
track of project status and issues.
Negotiated rates with both clients and consultants for each contract.
Reviewed with consultants their performance after the completion of every
contract.
President, PROMARK Inc. 9/1994 - 9/2001
PROMARK is a promotional marketing company that specializes in catalog
order processing and product distribution. (Major clients supported were
Sun Microsystems, Wells Fargo Bank, Pizza Hut, and Taco Bell.) As
president, I was responsible for the day-to-day operations of the company.
Gross annual sales increased from $2.5 million to $15.5 million. (Reason
for leaving: Company was sold)
Maintained and updated computer hardware, software, network,
telecommunications and general office equipment for multiple locations.
Responsible for the development of e-Commerce website for order
processing and the associated processing procedures.
Managed all supply chain strategies, warehousing, distribution (including
international shipping) and manufacturing operations.
Responsible for contract negotiations, issues resolutions, and interface
processing with UPS, FedEx and LTL carriers.
Directed sales and marketing efforts.
Directed A/R, A/P and Payroll and Commission processing, Customer Service
for multiple locations.
Identified, designed and developed daily, monthly and adhoc sales and
accounting reports.
Directed corporate purchasing department and established vendor
performance reviews and evaluations.
Performed all human resource functions for multiple locations. (Payroll,
Company Handbook, Performance Reviews, Salary Analysis, 401K, Benefits)
Determined required staffing levels knowledge requirements and
compensation level to support increased sales and order processing volume.
Sourced and maintained worker's compensation and health insurance
benefits.
Designed and coordinated the tenant improvements for a 24,000 square foot
warehouse, distribution, manufacturing and customer service facility.
Coordinated the relocation of the inventory, computer system, warehouse
inventory, accounting and customer service departments to this new facility
Coordinated all facilities management and maintenance functions for
multiple locations.
E D U C A T I O N
Bachelor of Science in Math with a Minor in Computer Science,
California Polytechnic State University - San Luis Obispo
R E F E R E N C E S
Available upon request
Contact this candidate