Customer Service Data Entry

DESIREE ROBERTS

**** *********** ****, ***** **** TX 78665

Cell: 512-***-****

*********.*******@*****.***

OBJECTIVE: A hard working driven and energetic administrative professional seeking a position in data entry, administrative support and/or customer service.

SUMMARY OF QUALIFICATIONS:

• Intermediate knowledge in MS Word, Excel, Outlook, Access, Power point and Publisher

• Experience in data entry, scanning documents into e-filing system and record management

• Knowledge in Bookkeeping and Quick Books

• Extremely reliable, adaptable and able to multitask

EMPLOYMENT HISTORY:

Journeyman Construction, Austin, TX

Temporary File Clerk, 04/23/2012 – 05/17/2012

• Reads material and sorts according to job number for easy access

• Files construction contracts and related documents

• Retrieves materials for qualified personnel upon request

• Performs data entry to keep track of borrowed materials and ensures they are returned

Policy Studies Incorporated, Austin, TX

Temporary Data Entry Clerk, 08/2011 – 12/11

• Performed data entry of information from a source document into a computer system

• Verified child support and verification of employment entries for accuracy and completeness

• Converted data from one electronic system to another

• Opened and sorted mails accordingly

Texas Comptroller, Austin, TX

Seasonal Data Clerk/Office Support Clerk, 05/2011 – 07/2011

• Reviewed approx.2500 documents daily on franchise and sales taxes and extension requests.

• Executed quality control actions on the automated scanning process; performed data entry/correction on errors or omission in automated process.

• Identified and interpreted data entered and made necessary corrections.

• Verified tax payer identification number and payment associated with the tax documents.

• Identified discrepancies in tax documentations and routed to appropriate officials for resolutions.

• Executed quality control actions on the automated scanning process; performed data entry/correction on errors or omission in automated process.

Chartis- AIG Insurance Europe Division, US Air Force Base, Germany

Customer Service Representative, 09/2009 – 11/2010

• Identified the customer's need by providing exceptional customer service to American and European military and civilian personnel by phone, email and face to face meetings.

• Maintained and updated a database of client’s information and vital records of accident and legal claims.

• Processed insurance policy of over 500 clients' information to ensure policy continuation and renewals in a timely manner.

• Promoted effective cross selling strategy of insurance products within written company guidelines while meeting customer satisfaction and loyalty.

• Assisted clients in filing accident and property claims helping to provide speedy resolution.

• Performed accounting task such as receiving payments, deposit checks and closing financial transactions during the day and resolve discrepancies utilizing both dollars and euros.

Norwegian Cruise Lines, Miami, FL

Technical Secretary/Training Scheduler, 04/2004 – 07/2008

• Organized/maintained technical drawings, documents, publications and manuals by indexing and entering them into a computerized system for easy access.

• In charge of day to day management of the two departments including filing, scheduling appointments, answering and screening phone calls, preparing and distributing mail, greeting and escorting visitors.

• Developed and maintained effective filing system; scanned documents for electronic storage of 1,400 employees file.

• Performed data entry to coordinate and schedule 1,400 individual employee training and personnel development programs by preventing duplicate training and reducing cost.

• In charge of ordering and receiving office supplies and equipment. Entered and maintained into a company’s database system of approximate $5M to ensure accurate inventories and reducing costs.

• Compiled, prepared research and updated company’s policies, regulations and training manuals semi-annually.

• Scheduled and prepared new hire packet for orientation for new employees.

EDUCATION AND TRAINING:

Austin Community College

Currently enrolled in Associate Degree program in Health Information Technology (part-time evening classes)

Austin Community College

Certificate in Bookkeeping Series & QuickBooks –April 2012

Austin Community College

Certificate in Medical Front Office, Medical Terminology and CPR/First Aid for Health Care Professionals 2011

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