Customer Service Engineer

MATTHEW C. VOLOTO

** *. ****** ***** ******

The Woodlands, TX 77381

Cell: 832-***-**** *******@*******.***

SUMMARY

I am an experienced hands-on Communications/RF professional with expertise in multiple disciplines including radar, wire line telco, two-way/paging, and cellular. Proficient in location, design, installation, commissioning, integration, optimization, activation, and performance of cell site construction and operations. I bring proven technical, project management, and leadership abilities, as well as the design and implementation of training material, and strong results oriented work ethic. Detailed hands on working knowledge of Ericsson cell shaping and design parameters. A team player recognized as a “go to guy” across departments as well as a source of technical information in support of customer relations.

PROFESSIONAL EXPERIENCE

BEARCOM, Deer Park, TX May 2008 - Present

Field Technician

• Install and Maintain Motorola Two Way Trunked Radio systems for City Police, County Government, Fire Departments, Ambulance Services and private businesses.

• On Contract to Exxon/Mobil to maintain 900 MHz trunked Two Way Radio System since July 2008.

• Install and Maintain Console radios for Exxon/Mobil control rooms.

• Engineer, purchase, and install BDA systems and associated Antenna Systems for Exxon/Mobil 900 MHz trunked system, Sprint /Nextel, AT&T, Verizon, and T Mobile.

• Working with Axell Wireless and BearCom management and technical staff to define proper procedure for bid walk, pre testing, installation, and post testing of multi floor multi carrier BDA and repeater designs for new business opportunities. Designed equipment list for this testing and procedure.

DEKOLINK AMERICAS, INC, Montgomery, TX Aug 2007 – Nov 2007

Customer Service/Technical Support Engineer

• Provided level 1 and level 2 customer service/technical support for Dekolink product line (indoor and outdoor low, medium, and high power repeaters) to Integrators, Carriers, Public Service, and end customers via the telephone and e-mail.

• Defined Customer Service /RMA flow process.

• Tracked customer cases and generated reports with Salesforce.com.

• Responsible for asset tracking, and storage.

• Generated RMA requests for damaged/product failures from field.

• Developed ATP/ATR (Acceptance Test Procedure/Acceptance Test Report) for product line.

• Edited product manuals for typos and clarity of language.

• Defined in-building trouble shooting procedure for customer base.

SCHLUMBERGER, New Orleans, LA Nov 2006 – July 2007

Cement Lab Technician Trainee

MATTHEW C. VOLOTO PAGE TWO

Schlumberger (Continued)

• Performed all test procedures of specific cement slurry designs including, weighing out materials, taking initial rheology readings, loading atmospheric and pressurized consistometer tests, UCA testing setup and preparation, performing pressurized fluid loss test, free water test, specific gravity test, and spacer testing.

• General lab duties, receiving, documenting, and stocking samples, discarding old samples, and cleaning of test machines and associated hardware prior to and immediately after conclusion of test.

METROPOLITAN TRANSIT AUTHORITY, Houston, TX Feb 2004 – Nov 2006

Electronic Communications Specialist

• Technical point of contact for INIT during IVOM project prototyping at Kashmere facility.

• Responsible for updating, implementing, and programming new destination sign programs for entire METRO bus fleet.

• Maintain two-way trunked ARCS radios for Kashmere facility.

• Maintain bus destination signs, and public address systems for Kashmere facility.

• Point of contact for destination sign vendors for entire authority.

• Training of mechanics for radio and public address system troubleshooting techniques for IVOMS project.

TEK systems, Houston, TX June – September 2003

Tiger Team Manager

• Managed the MSC, and BSC Cingular Wireless and Ericsson Contractor team that installed and integrated the GSM/TDMA network for project Genesis.

• Coordinated Cingular Wireless Field and Switch Technicians work to coincide with Ericsson and Bechtel project timeline.

• Reported and tracked Tiger Team progress to Cingular Wireless, Ericsson, and Bechtel at weekly Tiger Team meetings.

HOUSTON CELLULAR TELEPHONE COMPANY, Houston, TX 1992 – 2002

CINGULAR WIRELESS

Senior RF /System Performance Engineer 1998 – 2002

• Provided RF and cell data to SCC for E911 Phase 1, and coordinated some of the call testing. Interfaced with Cingular Emergency Management Office and vendor to insure Phase II compliance, and coordinated test plan with call testers.

• Coordinated channel and equipment adds with Design/Field Engineering to reduce cell site congestion, and maintain DREC at less than 5 percent.

• Managed the implementation and optimization of Ericsson’s Multi Exchange Paging training session. Actively managed the subsequent re-definition of this feature in the Cingular-Houston network.

• Designed, coordinated, and managed all cluster tests and associated Engineers, and Switch Personnel to optimize the addition of channels and devices to new and existing switches. Interfaced with Ericsson Radio Based Station, Data Transcription Writers, and Switch Testers to insure accuracy of transmittals.

• Acted as a mentor to the junior and new members of the Performance/Field Engineering team.

MATTHEW C. VOLOTO PAGE THREE

Performance Engineer 1996 – 1998

• Insured the testing of new cellsites within three days of activation, and produced complete and accurate reports of each new cell drive-test. Suggested appropriate action to rectify any design issues found.

• Actively worked within the Performance Team to insure the tracking of positive trends with lost calls, handoff failures, and attempt failures.

• Coordinated Performance team Issues with Field Engineering in the timely deployment, and resolution of performance issues.

• Leader of the (COW), Cell on Wheels project team, that provided a mobile cell site to areas where cell site coverage was low, a transmitter test was required for a new cell justification, or a cell site had been off the air due to weather or some other mishap. Managed and coordinated the purchase, licensing, driver training, and primary equipment installation of the vehicle.

• Coordinated, performed, and provided the solution for RF walk through testing of all existing/new micro-cell, macro-cell, Wireless Office Service, Pico cell and repeater in- building applications. Interviewed and tested various vendors’ indoor RF testing equipment.

• Authored and presented the R.F. and Switch technical aspects of Cellular Overview for non-technical employees.

• Created a basic “cellular 101” reference training document for Customer Service Representatives.

Drive Test Engineer 1993 – 1996

• Developed procedure for equipment that evaluated and benchmarked the wire line and non-wire line system performance. Coordinated factory support for equipment repairs, and upgrades. Trained the driver/operator in the setup and operation to insure reports are accurate, and timely.

• Accurately designed and scheduled individual drive-tests of new cell sites to insure maximum coverage and minimum interference.

• Coordinated all drive-tests associated with the interference reduction /system gain project group to test the implementation of new tower top type amps and Rx path interference filters.

• Worked with Digital implementation team to coordinate drive-testing new cellsites and performance issues during the transition from analog to digital.

• Defined the procedure for Test Transmitter tests, and coordinated with assigned tower vendor for any equipment needed. Trained Drive-Testers and Design Engineers in the operation of this function.

• Acted as liaison with Petrocom to define testing procedures for offshore contour testing.

Field Engineer 1992 – 1993

• Trained all members of Field Engineering staff in the proper installation, commissioning, integration, optimization, and troubleshooting procedures that applies to RBS and Switch.

ERICSSON RADIO SYSTEMS, Carlstadt, NJ 1990 – 1992

Field Engineer

• Trained the New York customer in the proper installation, commissioning, integration, optimization, and final acceptance of a cell site according to Ericsson standard, prior to putting the cell site in service.

MATTHEW C. VOLOTO PAGE FOUR

NEW YORK COMMUNICATIONS COMPANY, INC. Poughkeepsie, NY 1987 – 1990

Field Service Technician

• Serviced and maintained to board level mobile and base two way radio equipment for State and local Police departments, Paid and Volunteer Fire Departments, Disaster Recovery HQ,, County Sheriff, State and Federal prisons, DOT, State and City government agencies, as well as many local businesses.

Bench Technician

• Trouble analysis of General Electric portable and mobile radio equipment to component level using available bench equipment. Including oscilloscope, RF generator, Cushman CE 4000 Communications monitor, IFR Spectrum analyzer, Simpson and Fluke multi meters, with all associated probes and attachments. Used IBM PC to program system, mobile, and portable radio equipment.

GENERAL TELEPHONE COMPANY OF THE SOUTHWEST, Baytown, TX 1980 - 1984

Lineman

• Involved in all aspects of aerial, buried, and underground cable placement.

Cable Splicer

• Involved in all aspects of new construction splicing, cable maintenance, and air pressure maintenance of aerial, buried, and underground cable.

EDUCATION AND TRAINING

ASEET, Electronics Technology, DeVry Institute of Technology, Irving (Dallas), TX, 1987

Completed all of Cingular Wireless Project Management pre courses

and online Project Management Certification courses.

Certified In-Building RF Engineer

FCC General Radiotelephone Operator License PG00014044

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