Network Engineer

Daniel J. Riggsby Network Engineer

*** **** ***** ******

St. Augustine, FL 32084

Phone: 904-***-****

********@**********.***

Profile

Experienced Network Engineer with multiple certifications and 13 years of network management experience. Hands on background in LAN/WAN design, setup, administration and troubleshooting.

Experience

Enhanced Voice Solutions, LLC, Owner Oct 2009 – Present

BEC Legal Services, Network Engineer Feb 2003 – Oct 2009

Arrovyn Consulting, Owner July 2001 – Feb 2003

2nd Source Wireless, IT Coordinator July 2000 – August 2001

Beech Acres, Network Administrator Dec 1998 – July 2000

Comware Incorporated System Admin Oct 1997 – Oct 1998

United States Navy Submarine Radioman 1988 – 1997

• Performed major network upgrades to ensure that clients were running at peak efficiency. This included upgrades to Windows 2003, 2008, Active Directory, Microsoft Small Business Server and Microsoft Exchange Server 2003 and 2007

• Performed over 30 Microsoft ISA Server installations to enhance internet security and performance.

• Installed and Maintained Case Management software such as PracticeMaster to streamline the client processes in law firms.

• Created cost-effective, efficient solutions for clients with limited budgets

• Implemented Digital Dictation Solutions to improve the dictation/transcription efficiency in both Legal and Medical firms. Performed most installations of Philips Enterprise Dictation in the United States.

• Assisted clients with Document Management Solutions including Worldox, iManage, and DM.

• Designed and implemented Mobile access solutions to include Terminal Services, Outlook Web Access, Blackberry, and Smartphone

• Training Expert, both writing and performing the training.

• Developed web based applications utilizing Active Server Pages and MS SQL.

• Mapped business processes for Finance, IT and Inventory Control.

• Assisted in the planning, creation and implementation of a customer Help Desk system.

• Managed Help Desk operations and personnel averaging over 25 service tickets per day.

• Instructed students in Electronic Communications Equipment using both classroom and hands on instruction.

• Streamlined department staff from 26 to 23 saving 185K / year

Education

• Eastern Connecticut University, Associate Degree in Science

• Major: History/Political Science

Skills Overview

Certifications

• MCSA-Microsoft Certified System Administrator – Windows 2000

• MCSE-Microsoft Certified System Engineer – Windows 2000

Technical Skills

• Network Administration

• System Administration

Managerial & Broad Based Skills

• Consultation and Sales

• Help Desk Management

• Project Management

• Process Mapping and Improvement

• Technical writing

• End user training

• Development of Policies and Procedures

• Vendor Relations Management

Operating Systems

• MS Windows (Server/Workstation)

• MS Small Business Server

Web & Email Servers

• MS Exchange

• MS ISA

• Mobile Email Access Solutions

Database

• MS SQL

• MS Access

Web Development Tools

• Macromedia Dream Weaver

• MS FrontPage

Software Packages

• VMWare

• MS Office Suite

• Worldox

• iManage

• OpenText DM

• PracticeMaster

• Docs Open

• MS Access

• Multiple Backup Solutions

• MS Project

• VISIO

• MS SQL Server

Daniel J. Riggsby Network Engineer

301 Pine Arbor Circle

St. Augustine, FL 32084

Phone: 904-***-****

********@**********.***

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