Nortel PBX Technician

Brian M. Cloonen Nortel PBX Technician

**** **** *** **.

Burleson, Tx 76028 Home 817-***-****

Cell 817-***-****

*****.*******@*********.***

Objective

Seeking a position with an organization offering long term career and advancement opportunities in which my experience and training can be fully utilized.

Summary of qualifications

Dedicated Professional with a solid education in Electronics Technology and over 22 years of direct experience in the installation and maintenance of telecommunications equipment.

2.5 years of experience as remote technician for Verizon.

8 years of as on site technician for a large manufacturing facility.

Strong interpersonal and communications skills. Able to interface successfully with technicians, IT personnel, end users, and management at all levels.

Professional attitude emphasizing reliability, integrity, team work and the willingness to work as necessary to get the job done.

Installed, maintained, upgraded and performed MAC on Nortel Opt.11-81C, Meridian Mail, Norstar Key System, Norstar Voice Mail and BCM.

Installed and tested Network cabling.

Installer of CO equipment. 3M ms2 splicing and half tapping.

Work experience

Remote Diagnostic Technician

2006 – 2009 Kaztronix McLean, VA

Monitoring and trouble shooting of more than a 1000 Nortel PBX’s for Verizon Business in Dallas. This includes evaluating, repairing and documenting. Creating cases and if necessary opening COPs and D1 tickets for dispatch. Following up on cases generated on a day by day basis.

Update and maintain database to keep networking and contact information up to date in order to be able to access site remotely and inform customer accordingly in case of emergency. Run reports and follow up on ongoing issues to keep the customer engaged and prevent future outages.

Provide assistance over the phone to technicians or walkthrough to customers on site to troubleshoot the issue on hand. Access systems remotely with the use of Dial Up Networking, SEB, Net Path, TCP/IP or LAN.

Alarm handling of several systems including Norstar, Fujitsu SBCS Series 3, Octel, NEC, Symposium, Call Pilot, SL100 and CS2100.

Assisted with loading, configuring and testing of PC software.

Field Service Technician

1998 –2006 Ameritech/SBC/ATT San Antonio, TX.

2001 –2006

• Dedicated technician for the General Motors account. This included the Arlington TX. Assembly plant, VSSM in Irving TX. And the SPO in Roanoke TX. This responsibility included MAC, maintenance and upgrades of the PBXs, all the backbone/station/network cabling in the facilities.

1998 – 2001

• Installed and Maintained PBX, Key systems and voice mail for General Motors, Delphi, GMAC, EDS, Comerica, Kmart, Walgreen’s, Borders book stores.

PBX / Key Technician

1995 –1998 Ranger Telephone and Data Denton, TX

Subcontractor to Ameritech for the General Motors and EDS contract. Duties included MAC work and upgrades on Nortel PBX, Key systems and network cabling and testing.

CO Installer and Supervisor

1986 –1995 Garret and West Knoxville, TN

1994 –1995

• Installation supervisor

Supervisor of five two man crews. Conducted meetings and maintained contact with engineers and Central Office personnel to evaluate jobs, order and deliver materials and plan installations. Administrative duties consist of updates, reports and personnel staffing.

1990 –1994

• Central office installer

Installed a wide variety of central office equipment. Central office grounding. Modular splicing and half tapping.

1986 –1990

• Deinstallation supervisor

Hired personnel, scheduled and coordinated jobs, and supervised up to 20 on one to four job sites.

Accreditations

Nortel 21E-81C Rls.23 Installation & Maintenance: Meridian Mail Rls.13 Installation & Maintenance: Meridian Mail System Administration and Applications: Meridian 1 Rls.25 ACD A-AC2 Feature Administration, Meridian 1 Large Systems Upgrades and Testing Communications: Server 1000 Rls.4.5: Norstar Familiarization CBT test: Norstar Voice Mail 4.0 Core and Advanced Installation, Maintenance And Administration: PictureTel Concord 4500: SpectraLink PCS2000: 3M ms2 Splicing and Half Tapping

Avaya training

Communication Manager Overview, Unified Access, Media Servers and Gateways. Communication Fundamentals, Call Permissions, System Features and Admin, Trunk and Routing Admin.

Applications

Remedy, Iris Ngen, ProComm, Attachmate Extra!, Hummingbird, Excel, Word and Outlook. Assistant PC administrator on Windows XP. Proprietary applications like COPS and D1.

Education

1983-1986 Kankakee Community College Kankakee IL.

Associates of Science Electronic Technology

References

Grant Holland AT&T 817-***-**** gh5795@at&t.com

Arthur Ayala Verizon 972-***-**** ******.*****@***************.***

Bruce Coe 817-***-**** ********@*********.***

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