Customer Service Manager

**** ********* **. **** *****, FL. *****

561-***-**** – ********@*****.***

DREW FRITZ

I understand the importance of developing and maintaining long term relationships

through customer satisfaction in the ever- demanding field of customer service.

I strive to achieve results by accomplishing company goals and exceeding

customer expectations in order to ensure client retention.

EXPERIENCE

Gulfstream Bath & Tennis, Gulfstream, FL. -Service Manager- November 2009- July 2012

- Managed and delegated daily responsibilities of employees within my branch.

- Ensured adequate customer satisfaction by continuously meeting member demands.

- Responsible for maintaining satisfaction of daily functions within my branch.

- Conducted hiring of employees for private functions.

- Responsible for work duties and member satisfaction within private functions.

- Supervised employees during exclusive events while maintaining member satisfaction.

- Developed and directed employee schedules.

Brown’s Furniture & Interior Design, Boca Raton, FL. -Customer Service - March 2004- May 2007

- Ensuring customer satisfaction through proper delivery of purchased items.

- Assembled furniture through proper installment of product.

- Prepared future deliveries.

- Properly categorized purchased items to specific customer requests.

- Ensured proper delivery/ installment to model homes/ offices.

- Handled, received and inspected all inbound shipments.

Dominic’s III Pizza & Pasta, Lake Worth, FL. -Floor Manager – March 2003- May 2007

- Responsible for completion of daily duties.

- Ensuring customer satisfaction through proper work ethics and meeting customer needs.

- Consistently maintained a higher regard for meeting high customer demands.

- Ensured the safety of customers and employees through the proper inspection of equipment.

- Properly delegated duties required for nightly dinner events.

EDUCATION

- Bachelor of Interdisciplinary Social Sciences, Minor in Sociology, Minor in Anthropology

- Florida Atlantic University, Boca Raton, FL. GPA: 3.00

COMPUTER SKILLS

- Microsoft Office: Word/Excel/PowerPoint/Outlook/Access

- Windows- Based Applications

- Laserfishche: Scanning program

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