Customer Service Manager

Aaron Gremillion

**** ********** **. ********** ** 36116

Contact

Tel : 334-***-****

Alt. : 334-***-****

e-mail : *********@*****.***

Profile

Objective Seeking a position within an organization where my technical knowledge and leadership skills can be used towards the growth and success of a company.

Key Skills

Proficient or familiar with a vast array of program and applications

Windows2000/XP/ Windows Vista/ windows 7 Microsoft PowerPoint SAP Program Microsoft Outlook

Microsoft Access Microsoft Word Microsoft Excel

Education

2007 to 2010 Troy University Troy, Al Criminal Justice

2000 to 2003 Paul Quinn College Dallas, TX Criminal Justice

Work Experience

American Citadel / Hyundai Motor Manufacturing AL

Mail Room Supervisor August 2009 to Present

 Received all facility mail from external sources; e.g., US Postal Service (USPS); United Parcel Service (UPS); Federal Express (FedEx); signing received receipt when necessary.

 Processed requests for expedited or special mail services.

 Handled and estimated 26k of parcel pieces yearly.

 Generated daily, weekly and monthly workload reports from automated mail processing equipment; Replenishes the postage meters logs mail piece identification and date/time mail piece was received. Signed receipt for mail when required by the carrier delivering, Performs other job duties as assigned.

United Parcel Services

Training and Section Supervisor. May 2005 to May 2010

 Provided training for 250 people over a 5 year period, set performance goals and provided evaluation feedback to management.

 Complied and Presented quantitative data reports to management monthly.

 Plans organize and distribute work assignments to associates so that financial goals are met or exceeded.

 Monitors completion of job assignments. Initiates, conducts and seeks appropriate approvals involving disciplinary action up to and including terminations of all UPS Employees within assigned area.

 Ensures department-level compliance with key company standards of safety, facility maintenance, postings/notifications and other administrative duties as identified and/or directed by Operations Manager.

 Takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for distribution center’s shrinkage performance Uses discretion and independent judgment while maintaining the integrity of our Mission, Vision and Values statement in making all business decisions.

United Parcel Services

Package handler May 2005 to March 2008

 Work assignments include lifting, carrying, pushing and pulling packages up to 100 pounds in weight and up to 150 pounds with a helper in a standing position.

 All package handling is done manually, without the use of fork trucks, pallet jacks or other mechanized equipment. "Hand-to-surface" methods are mandatory.

Dollar General

Stocker/ Customer Service/ Receiving February 2009 to April 2009

 Received of new product inventory.

 Received, scanned and checked in thousands of dollars of inventory

 Stocked shelves with new product.

 Received and checked in vendor drop shipments (i.e.) Pepsi, Coca-Cola, Frito Lay. Along with performing standard customer service duties.

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