Lindsay Karstetter: Resume

PROFILE:

A Criminal Justice graduate who is reliable, trustworthy, creative and articulate. Worked as a bartender during college and was consistently a top sales associate at Nordstrom. Gained a solid understanding of what is required for excellent customer service. Learned how to deal effectively and professionally with negative customer situations and hostile patrons. Comfortable with public speaking and presentations. Able to work on own initiative or as part of a team and can competently perform administrative duties.

EDUCATION:

• Bachelor of Arts in Criminal Justice, Washington State University 2007

• Subjects studied: Criminal Justice, Political Science, Sociology, Vocal Music Performance

EXPERIENCE:

Spa Service Coordinator, Pro Sports Club, 2008-Present

• Perform opening and closing procedures, high volume phone calls, check guests in and out

• Make reservations, perform numerous confirmation phone calls

• Product sales, extensive knowledge of salon and spa services

• Assist management with spa group events

• Provide five star, high quality customer service

Bartender, Valhalla Bar & Grill, 2006-Present

• Perform opening and closing procedures, cashier, settle tills, answer phones

• Mix various drinks, serve food orders, restock bar supplies

• Provide excellent customer service in a sometimes hostile environment

Office Manager/Scheduler, Congressman Dave Reichert, 2008

• Answer phones, return messages

• Contact local agencies and groups regarding campaign support

• Pick up and deliver mail

• Meet at regional office for strategizing meetings with the Congressman

• Attend political conventions with the Congressman and his campaign team

• Perform various secretarial duties

• Organize and maintain campaign files

Guest Services Representative, Gene Juarez Salon, 2007

• Greet guests, handle incoming telephone calls for appointments and cancellations

• Product sales, payment for services and front desk customer check in

• Run errands for VIP guests and assist managers with guest problems

• Extensive training in customer service including call center

• Salon Biz Training

Sales Associate, Nordstrom, 2002-2003

• Consistently top in sales for Brass Plum Department

• Cashier, answer phones and merchandise clothing

• Provide personal shopper services

Hostess and Cashier, Key Arena Clubs, 2000-2002

• Cashier, count and settle tills

• Serve food orders, bus tables, restock supplies

• Clean and sanitize dishes and equipment

• Provide excellent customer service to Key Arena guests and occasional VIP members

Office Assistant, Kamiak High School, 2000-2002

• Answer phones, greet guests

• Disperse mail, deliver packages and messages

• Assist school principal

COMPUTER SKILLS:

• Microsoft Windows XP, Microsoft Office XP (Word, PowerPoint), Salon Biz and RIO software.

INTERESTS & AWARDS:

• Washington State University interests include solo and group vocal performances as three year member of Crimson Revue and volunteer work as a WSU Greek Ambassador.

• Five year member of National Arabian Horse Judging Team and 2003 National Champion—Oral Presentation

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