Customer Service Engineer

APOLONIO ROSADO

***Pennsylvania Ave. Elizabeth, NJ,07201 ***********@*******.*** 732-***-****

OBJECTIVE

Seeking a position in Electronic/ Customer Service/ Computer Technology utilizing proved analytical skills to meet department goals. Provide a solid background in designed experiments, installation, testing, and repairing of electronic and mechanical equipment.

SUMMARY

Over ten years of experience working with highly sophisticated equipment used for measuring rheological properties, diverse types of MOCVD or Industrial Automation equipment. Proven working skills with other team members. Driven efficient professional who accomplishes goals on time with minimum supervision.

EDUCATIONAL BACKGROUND

DeVry College of Technology 2000-2002

North Brunswick, New Jersey GPA: 4.0/4.0

Electronics and Computer Technology Dean’s List

AREAS OF EXPERTISE

Diagnosis/Troubleshooting

Conducted troubleshooting and fault isolation procedures to detect malfunctioning equipment. Performed maintenance and technical inspections on state-of-the-art components and High Vacuum systems. Troubleshot malfunctions to the source; replaced, repaired, or adjusted defective components. Used and interpreted blueprints, computer printouts, technical bulletins, and technical manuals to troubleshoot, repair, or replace faulty line replaceable units and components. Determined the serviceability of components using measuring devices and testing equipment; performed technical alignments, repairs, and adjustments.

Maintenance/Repair

Performed corrective maintenance on electro/mechanical, and electrical systems/components. Tested, repaired, overhauled, adjusted, and replaced assemblies, subassemblies, and components. Serviced, lubricated, replaced, removed, installed, repaired and adjusted, purged, and tested components. Tested and operated equipment and monitored for evidence of abnormal operations. Configured and verified operation of SQL Data Log, Temperature and System Control Servers. Installed and configured diverse software package using engineering/customer’s specifications.

Quality Control/Technical Inspection

Performed quality control checks and final technical inspection; adhered to shop safety and environmental management/recycling practices. Prepared/presented daily status reports of work completed, work in progress, and deadline status. Accurately maintained and updated equipment maintenance records.

Documentation/Administration

Updated records on equipment usage, operation, maintenance and calibration. Wrote reports detailing maintenance and operability status of equipment and personnel. Created acceptance testing logs and temperature controller’s configuration records. Modified existent method instructions in order to improve time/efficiency.

PROFESSIONAL WORK HISTORY

CM Furnaces 2011-Present

Bloomfield, NJ

Quality Control/ Field Service Engineer

Field Service Rep for entire the United States- Travel to customer’s sites servicing, performing upgrades, training, and supporting initial start-up/install of new Rapid Temp-Gas Safety-Belt or fully Automated Furnaces.

Quality Control- Responsible for testing, repair and final inspection of Rapid Temp/Gas Safety/Automated PLC control Furnaces. Install and test PLC-Allan Bradley customer’s interface programs. Inspect system wiring and configure various types of temperature controllers (Eurotherm-Honeywell-Watlow) based on customer’s requirements. Prepare equipment for customer and process acceptance according to engineering documentation. Review, correct and modify during testing mechanical, electrical and atmosphere AUTOCAD schematics. Answer phone calls and provide support for installed industrial automation equipment. Document final integration testing and revise user’s manual based on equipment operation.

Veeco Instrument

Somerset, NJ 2007-2011

Lead Engineering Test Specialist

Pre-install, installation and start-up MOCVD semiconductor equipment. Dismantle, adjust, repair, and assemble equipment according to layout plans, blueprints, operating/repair manuals, sketches or drawings. Provide customer-designed interface with status reports and respond to customer request for additional information; advise customers of schedule changes. Prepare equipment for process acceptance: testing, troubleshooting, and debugging according to contract. Diagnose and repair hardware and demonstrate knowledge of software failures on equipment. Document system problems and actions taken before, during, and after installation. Assist with providing 24-hour on-call support for installed base equipment problems. Apply a thorough working knowledge of mechanical, electrical pneumatics, fluids, plumbing, robotics, and electro-mechanical control system diagnostic procedures. Support all safety, PPE, and clean room protocol procedures; perform chamber wet cleans and tool qualifications on a routine basis.

TA Instruments LLC. 2002-2007

New Castle, DE

Field Service/ Sales/ Application Engineer

Service/ Sales/ Application Engineer for the Northeast Region of the United States- Worked from home using database to manage own territory and communicate with Headquarters and customers. Used highly sophisticated TA AR-Series stress controlled and ARES-Series strain controlled equipment for measuring the physical-elastical properties of fluids and polymers. Travel to customers’ sites supporting information, upgrades, training, and installation of new equipment. TA Instrument LLC. is known worldwide for its designs, manufacturing markets, and the services of computer controlled material test systems used to make physical properties such as viscosity, elasticity, and thermal analysis behavior. These test systems are applied to various materials including plastics, composites, petrochemicals, rubber, chemicals, paints, pharmaceuticals, and foods.

Rheometric Scientific, Inc.

Piscataway, NJ

Customer Service/ Field Service Engineer

Field Service/ Sales Engineer for the Northeast Region of the United States- Worked from home using database to manage own territory and communicate with Headquarters and customers. Used highly sophisticated Rheometric stress controlled and strain controlled equipment for measuring the physical-elastical properties of fluids and polymers. Travel to customers’ sites supporting information, upgrades, training, and installation of new equipment. Manufacture and assembly of products based on engineering drawings. Perform optical and mechanical alignment on Rheometric products.

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