Project Manager Customer Service

Douglas Goddard

626-***-**** | Pasadena, CA | *********@**.***

Portfolio: www.DouglasGoddard.com

Superior Web Design | Talented designer with an impressive portfolio and an extensive record of creating stunning

and innovative designs that immediately attract clients and web site visitors. Highly skilled in designing impactful web sites,

screen designs, navigational methods, and print materials that strengthen brand identities. Track record of meeting demanding

deadlines, communicating effectively with cross-functional teams, and successfully managing complex technical projects.

Dedicated to finding the most cost-effective and creative solutions for all challenges. Visionary known for taking a hands-on

approach when collaborating with clients and bringing creative concepts to life. Career history of leading crews of 50+

employees, managing budgets of up to $5 million, and directing all facets of a company.

Core Competencies _________________________________________________________________________

Web Development:! Interface Design; Online Graphics; SEO; SMO; SEM; Content Management Systems; Site

Functionality Improvement; Wireframe Creation; Information Architecture; Application Testing &

Installation; Server Hosting; Technical Troubleshooting

Site Specialties: ! Static & Dynamic Site Design; Microsite's; SMS Mobile; eCommerce; Animation; Landing Pages;

Templates; Plug-Ins & Modules; Open Source Shopping Carts; Live Chat

Online Marketing: ! Social Media; E-mail Campaigns & Graphics; Banners; Blogs & Forms

Print Materials: ! Brochures; Signs; Collateral Materials; Publication Development; Stationary; Business Cards

Company Branding: ! Identity Development; Logo Design; Client Service; Content Management; Brand Management;

Content Strategy; PowerPoint Presentations

Marketing Support: ! Interactive Campaigns; Billboard Advertisements; Direct Mail; Advertising

Artistic Leadership: ! Multimedia Development; Graphic Design; Conceptual Direction; Photography & Photo Editing;

Typography; Layouts & Compositions; Storyboarding; Video Promotions

Team Management: ! Staff Inspiration & Training; Project Management; Production Oversight; Quality Assurance

Career Success _____________________________________________________________________________

www.PXMediaInc.com | Sr. Director / Designer / Project Manager / Content Development / Webmaster

PX Media, Pasadena, CA | 2001 - present.

Successfully manage all web design projects from concept to completion; expertly design web sites, develop rich media

content, and achieve user-centered designs.

Design eye-catching and innovate graphics and web features that effectively market the business and its clients; develop

content management systems (CMSs) and shopping carts.

Drive all search engine optimization (SEO), search engine marketing (SEM), and social media optimization (SMO)

initiatives. Train client management teams on web analytical tools.

Ensure each project strengthens client brand images and appeals to targeted users.

Maintain full compliance to brand and marketing rules for all media development.

Oversee site testing, hosting, client support, and server configuration. Quickly resolve code issues and bugs.

Design, develop, research, install, and configure client blogs.

Produce photography and video. Provide photo retouching and editing.

Redesign / Converted static site into WordPress. (6/11)

Notable Contracts _________________________________________________________________________

www.ElleJet.com | Sr. Designer / Front-End Developer

ElJet Inc., Pasadena, CA | Contract Duration: 3 Months

Accomplished the difficult task of converting a 250 page,

highly optimized SEO, static PHP site into a dynamic

Joomla CMS. No 302 redirects were used and no errors were reported by google.

Fulfilled the goal of page load, optimized all elements of the site by compressing and minifying the CSS, JS and images.

Took site size from 6.5 Mb to 620 Kb without removing any elements. This was a completely new design along with a jQuery

slide show. User inquirers rose 50% in less than two days.

www.MilkForWishes.com | Designer / Front-End Developer

Milk for Wishes milk bank & Make a wish foundation, Monrovia, CA | Contract Duration: 6 Months

www.NormanSilvermanDiamonds.com | Sr. Director / Designer / Front-End Developer

Norman Silverman Diamonds, Los Angeles, CA | Contract Duration: 6 Months

www.CustomerServiceArmy.com | Creative Director / Designer / Front-End Developer

Customer Service Army, Dallas, TX | Contract Duration: 14 Months

Exceeded website traffic goals and search engine ranking expectations with exceptional SEO strategies; skillfully utilized

Google tools, analytics, and coding techniques for UI improvements.

Achieved widespread publication for the business and web site, which were mentioned in nationwide broadcasts on NBC,

MSNBC, FOX News, and Small Business Netcast.

www.MyHealthESite.com | Sr. Director / Designer / Front-End Developer / Webmaster

My Health E-Site, Pasadena, CA | Contract Duration: 8 Months

www.LACVTS.com | Sr. Designer / Front-End Developer

LA Cardiovascular and Thoracic Surgery Group, Los Angeles, CA | Contract Duration: 18 Months

www.KelloggWealthAdvisors.com | Sr. Designer / Content Manager / Project Manager

Kellogg Wealth Advisors. Studio City, CA | Contract Duration: 13 Months

www.Make-Some-Noize.com | Sr. Director / Project Manager / Designer

Make Some Noize, Los Angeles, CA | Contract Duration: 7 Months

Additional Web Sites ________________________________________________________________________

Designed these sites from scratch with PHP, ASP.Net, HTML, and Flash:

• www.sgvmilkbank.com (Soon)

• www.CharlieLapson.com

• www.KnowlandConstructionServices.com

• www.StarLocks.com

• www.ElJet.com

Technical Skills _____________________________________________________________________________

Design Applications: ! Adobe CS4, Illustrator, Photoshop, InDesign, Dreamweaver, Flash, Bridge, Final Cut, Swish, iLife

Development Tools: ! WS FTP, Cyberduck, MX Toolbox, W3C, Exact MAX, Joomla, WordPress, Plesk, Safari Inspector

Web Analytics: ! HitsLink; Google Analytics, AdWords, Webtrends

Languages: ! HTML, CSS, Ajax, XML, DHTML, XHTML, Spry JS, JavaScript, PHP, ASP.net, .NET, ActionScript

Operating Systems: ! Macintosh OS 9 - OSX 10.6, Windows 95 - XP Pro, MS Server NT – 2000, Linux

Office Applications: ! Microsoft Office Suite, Word, PowerPoint, Notepad, Project, Project X, QuickBooks, iWork

Education & Development _________________________________________________________________

Fine Art Coursework: ! Santa Monica City College, Santa Monica, CA; Citrus City College, Glendora, CA; Mount Saint Antonio

College, Walnut, CA; Art Center College, Pasadena, CA

Previous Industry _________________________________________________________________________

General Manager of Manufacturing / Industrial Designer

Pearl Abrasive Co., City of Industry, CA | 1998 to 2001

Managed and created a start-up manufacturing facility with more than 50 employees including sourcing heavy equipment,

assembly line design and construction.

Effectively managed all projects from concept to production; developing on-line processes, Trained all department heads.

Designed multiple high-end industry leading products for the abrasive industry using 3D CAD software.

Took the MRP system from nonfunctioning to online producing more than 12 products.

Redesigned 9 products for manufacturability saving the company $300,000 a year.

Sourced and negotiated long term vendor contracts in the US, Europe and Asia.

Headed design and development engineering teams of all new projects.

Organized in-house and outside user testing of products. Prepared testing reports, material documentation for Regulatory

Compliance review (UL, CSA, etc.). Designed technical manuals.

Created, implemented, and maintained a multi-project schedule using Microsoft Project.

Oversee site testing, hosting, client support, and server configuration. Quickly resolve code issues and bugs.

Design, develop, research, install, and configure client blogs.

Produce photography and video. Provide photo retouching and editing.

Forman / Set Designer / IATSE 44

Blockbuster Film Armageddon, Van Nuys, CA | 1997 to 1998

Designed chassis and drive train of a 1/4 scale radio controlled (RC) model moon rover. Led machining and assembly teams of

more than 25 people. Sourced and negotiated outside vendor contracts. Designed and supervised building of modern

shuttlecraft models, including digitizing and 3D CAD modeling. Shuttlecraft models comprised of, 1 (1/3.5-scale 37 feet long) and

5 (1/15-scale) crash shuttles.

Forman / Set Designer / Heavy Equipment Operator / IATSE 44

Blockbuster Film Dante’s Peak, Culver City, CA | 1996 to 1997

Skillfully designed and Led a crew of 30 people in construction of a 30-foot high x 50-foot wide 1/4 scale breakaway dam heromodel.

including 2 full breakaway-cores, and plenum for water manipulation of 650,000,000 gallons.

Production Designer / Lead

Cinnabar, Hollywood, CA | 1993 to 1996

Supervised post production / production teams for television shows and commercials. Design sets and lead crews of 25 or more.

Took ownership of budgets of over $200,000, production schedules to insure delivery always on-time and under budget. Shot in

locations in U.S. and Canada.

Project Manager / Tooling and Documentation Head

Pacific Fitness, Anaheim, CA | 1992 to 1993

Supervised product development from engineering through manufacturing. Project Management duties included; documentation,

tooling and streamlining manufacturing processes. Developed tooling for production runs of over 100,000 units and reduced

production cost by 10%.

Project Manager / Fabrication Lead

European Auto Restoration, Newport Beach, CA | 1991 to 1992

Managed restoration projects from beginning to end. Directed rebuilding of rare Ferrari and Porsche classic automobiles which

saw increased values of 200% - 300%. Many restored vehicles appreciated value exceeded $1,000,000.00. Special Note:

Restored very rare 1969 Ferrari 365 GTC Special, received “Best in Class” at the Pebble Beach Concours d'Elegance.

Manager of Engineering / Manufacturing / Research and Development

Vector Aeromotive, Long Beach, CA | 1987 to 1991

Head product development teams from engineering through manufacturing. Project Management duties included;

documentation, tooling and streamlining manufacturing processes on all systems. Developed tooling for production runs of over

100,000 units and reduced production cost by 21%. took charge of documentation / engineering of over 10,000 parts. Led teams

in conversion from hand-made one-off to full manufacturability. Reduced reworks from 35% down to 3%.

626-***-**** | Pasadena, CA | *********@**.***

Portfolio: www.DouglasGoddard.com

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