Software Engineer - Project Manager

GLEN D. BERTULFO

*** ****** ** *** * Sunnyvale, CA, 94085 408-***-**** ***************@*****.***

Fully Work Authorized. No Visa Sponsorship Required

OBJECTIVE: IT professional with seeking a Test Engineer position in a growing company.

SUMMARY OF QUALIFICATIONS

• 10+ years of IT based functions with personnel and facilities management experience

• 5+ years of Network Appliances testing and process implementation experience

• 2+ years of testing and implementing Windows Quality Hardware Labs (WHQL) procedures on display devices

• Strong analytical skills in PC hardware and software and network troubleshooting issues

• Strong technical writing ability; Excellent communication skills

• Strong Agile PLM administration skills

• Fluent in English and Filipino

SUMMARY OF IT SKILLS

Operating Systems: Linux- Red Hat/ Fedora Core/ Knoppix; Windows 95/98/ME/XP/2000/2003/ 2008/ Vista/ Win7;

Web Development: HTML 4.01, MS FrontPage; Programming: Java, C++ Database: Agile PLM, MySQL, SQL Server 2005, MS Access; CAD Software: AutoCAD Rel 14, Alibre, Solidworks; Project Management: Primavera, MS Project; Desktop Applications: Open Office, MS Office, MS Visio; Photo Enhancement Software: Adobe Photoshop, ACD See, Corel Draw; Video Formats, Readers and Technologies: AVI, MPEG4, WDM, Cyberlink PowerDVD, InterVideo, Nero ShowTime, Real Player, Quick Time, Windows Media Player, iTunes, Hi-Definition DVD, Blu-Ray DVD, etc; Anti-Virus Software: Norton, Trendmicro, McAffee, NOD32, Kaspersky; Network Technologies: LAN, WAN, Wi-FI, Wireless, Bluetooth, Cisco Products; Network Protocols: L2 Switching, STP, VLANs, TCP/IP, Routing Protocols (BGP, ISIS, OSPF); PC Peripherals: CD/ CDR/W, DVD/DVD-R/W, Projectors, Video Cards, Sound Cards, RAID Controllers, etc; Motherboards: Asus, Supermicro, Tyan, VIA; BIOS Configurations: ACPI, Peripherals, Boot Sequence, Hardware Monitor, Northbridge and Southbridge Components, Remote Access, IRQ and DMA port assignment, etc; System Design Methodologies: SDLC, RAD; Quality Assurance Methodologies: Debugging using Windbg App, Black box testing, Failure Analysis, Regression Testing; Product Certifications: RoHS, FCC, CE, UL

PROFESSIONAL EXPERIENCE

Nvidia Corp ., (www.nvidia.com), Santa Clara, CA

A Computer Graphics Manufacturing Company with 3,000++ employees worldwide

WHQL Software QA Engineer / Driver Test Engineer 2/2008 – Present

Environment: WHQL Testing Laboratory/ Software QA Function / Product Certification

• Runs various WHQL Test Suites to verify compatibility of Video Cards and drivers with top of the line motherboard peripherals/ components for notebooks and desktop systems (graphic display related tests)

• Responsible for more than 150+ OEM display drivers getting MS Windows Certified (ex. HP, Dell, Quanta, etc.)

• Creates weekly and timely reports that show demographics of test results and bug troubleshooting data

• Corresponds with internal Software Developers and Program Managers to speed up bug analysis and resolution

• Has filed over 50+ bugs in the course of running WHQL tests with a resolution rate of 90%

• Meets 100% expected turn around rate in getting OEM display drivers MS certified

Iron Systems Inc., (www.ironsystems.com), San Jose, CA

A Server Manufacturing Company with 50-70 employees

Hardware Product Engineer / Documentation Specialist / Agile PLM Admin 11/2005 – Present (P/T)

Environment: PC Assembly / Quality Assurance / Product Certification / Technical Support

• Tests compatibility of Video Cards, Sound Cards, RAID Controller Cards and other peripherals with customer supported operating systems

• Performs various OS installations using Windows 2000/XP/2003, Red Hat Linux, Fedora Core, Knoppix, etc

• Works on issues concerning assembly of server systems, BIOS configuration, firmware upgrade, installing drivers for chipsets and other peripherals on a daily basis

• Involved with Customer Support Services in performing regression testing and failure analysis of RMA units

• Develops Assembly/Technical reference manuals (Red Books/ MPIs) to serve as a guide for Production Department and to meet the requirements of ISO9000

• Maintained Agile database containing Bill of Materials, components information, created and released ECO, MCO and deviation reports

• Works with certification-awarding organizations to qualify the compliance of servers to standards such as FCC, CE, RoHS and UL

Golden Altos Corporation, (www.goldenaltos.com), Milpitas, CA

A Microchip Manufacturing Company with 50-70 employees

Quality Control Engineer (Lead Person – PM Shift) 2/2005 – 2/2006

Environment: Microchip Assembly / Technical Support / Quality Assurance

• Used Military Standard QC inspection on 250-500 microchips daily to meet Military Standards, resulting to passing rate of 95-99%

• Worked closely with die-cutter, machine operators, lab technicians, labeling technician and packaging personnel to ensure standard operating procedures are met 100%

• Overlooked 20 Front-of-Line and End-of-Line employees to ensure proper use of equipment and strict compliance to ESD (electro-static discharge) policies

• Audited departmental procedures as part of monthly routine to ensure and maintain high quality of microchips produced

• Prepared monthly payroll reports for Quality Control Team, consisting of 5 employees

• Performed PC maintenance, repair and data backup of Quality Control Department workstation

Heald College,(www.heald.edu), Milpitas, CA

A junior college, specializing in Business, IT and Medical AA Degrees with 200-300 students per term

Support Staff, Learning Resource Center 6/2004 – 8/2005

Environment: Educational Institution / Customer Service

• Monitored operation of Learning Resource Center: responded to visitors queries and proctored entrance tests for prospective students

• Provided tutorial services to 2-3 college students per shift in Math and Computer Science

• Provided administrative support to Admissions office during Orientation Days

De La Salle University-IT Center, (www.dlsu.edu.ph), Manila, Philippines

One of the top Universities in Philippines, Ranked #2 nationwide

Computer Lab Operations Coordinator 1/1999 – 2/2004

Environment: Computer Facilities Management / Personnel Management / Technical Support / Customer Service

• Overlooked the IT Center’s Computer Laboratory Operations Department, responsible for 15 computer laboratory facilities with 30 to 60 workstations plus 2 lecture rooms that housed special multimedia equipments

• Trained and supervised 120 Student Assistants and 15 Lab Technicians on PC on computer lab maintenance

• Conducted daily inspection and prepared statistical reports on Lab Utilization, Damaged Units, Student Assistant Allowance, Printing Utilization and Lab Schedules

• Handled 10K USD budget covering repairs, upgrades, salaries and supplies of the department

• Conceptualized the design and followed through projects on facility upgrades; negotiated with vendors and suppliers to successfully renovate computer labs, resulting in improved ergonomics and installation of multimedia equipment and laser printers

• Improved key operations of the department by implementing solutions to improve manpower deficiency and ensuring 100% computer lab facility availability

• Developed and implemented computer lab usage policies intended to safeguard lab facility and meet users expectations: (http://www.dlsu.edu.ph/offices/itc/clo/compulab_policies.asp)

PC and Network Engineer 1/1999 – 2/2004

Environment: Customer Service/ Desktop and Phone Technical Support / Network Infrastructure Management

• Worked on customer complaints regarding PC workstation issues with Windows 98/2000/XP, internet access, hardware configurations and software installation related matters

• Performed hardware and software troubleshooting on Windows 98/2000/ME/XP OS based PCs

• Conducted compatibility tests for video cards and sound cards; familiar with most graphic formats like JPG, PNG, BMP, GIF, etc

• Designed and implemented network cabling structure in various offices

• Installed and configured various software applications such as web design software (Macromedia Dreamweaver, etc), accounting software (MYOB, Statistica, etc) ,project management applications (Primavera, etc) and engineering software (AutoCAD, MatLab, etc)

• Provided online and over the phone support to various university offices to resolve issues relating to network problems, workstation issues, etc.

• Prepared monthly reports on closed and pending service tickets

• Provided logistics support by setting up workstations and multimedia equipment during University-sponsored events

• Worked with a team of PC Network Engineers to support IT needs of the University:

EDUCATION

BS, Information Technology August 2008

University of Phoenix, San Jose Campus

Associate Degree, Network Security December 2005

Heald College, Milpitas Campus

Associate Degree, Network Administration August 2005

Heald College, Milpitas Campus

BS, Electronics and Communications Engineering March 1998

De La Salle University, Manila, Philippines

REFERENCES

Available upon request.

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