Customer Service Manager

Location:

Salary:

60,000

Posted:

February 26, 2012

Amanda K. Hackerott

*.*********@*****.***

Profile Summary • Experienced professional with a successful career in banking, business development, and administration.

• Excel at interfacing with others at all levels to ensure organizational goals are attained.

• Proactive approach has resulted in capturing new accounts and expanding client base.

• Possess excellent interpersonal, analytical, and organizational skills.

• Excel within highly competitive environments where leadership skills are the keys to success.

• An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Banking Employment J.P. Morgan Chase (formerly WaMu), Washington 1998 - Present

Branch Manager, Twin Lakes Fred Meyer, Jan 2006 to present

• Manage sales of bank products, new business, operations, customer service, and teller activities

• Work with regulatory compliance, internal policies and procedures

• Supervise hiring, training, staffing, and coaching of a staff of 7 employees

• Ranked one of the top branches in the market for customer service on the teller line and through our platform experience

• Cross-sell banking services and products to clientele.

• Participate in community events to position the bank as a leader within the territory.

• Currently manages to a Profit and Loss statement

Highlights:

• Increased branch deposits by $6 million dollars since the initial buy out in 2008, currently managing a deposit base of $25 million.

• 2011 Award Recipient for Outstanding Customer Service

Assistant Branch Manager, July 2001 to December 2006

• Processed, prepared, and closed all types of loans including mortgage, home equity, vehicle, and consumer.

• Managed all Audits, making sure the branch was in regulatory compliance and following internal policies and procedures.

• Responsible for hiring and training all incoming teller and sales staff.

• Helped to backup personal bankers providing efficient, reliable, friendly, customer service

Personal Banker/Teller, October 1998 to June 2001

• Processed, prepared, and closed all types of loans including mortgage, home equity, vehicle, and consumer.

• Presented banking products to customer to provide them with the best optimal banking experience

• Provided efficient, reliable, friendly, customer service

Education Highline Community College, Associate in Business, 2011

Fort Hays State University, Hays, KS, 1992-1993