IT Manager, Systems Engineer, Network Engineer, Systems Administrator

LUCAS SHEEHAN

*** ***** ******, ******* *****, CT 06096 ▪ *********@*****.*** ▪ 860/462.1665

DESKTOP SUPPORT/ HELP DESK

IT professional with certifications from CompTIA and Microsoft ▪ Hands-on technical support experience along with website and graphic design and development ▪ Strengths in network and hardware/software installation, troubleshooting and support ▪ Strong work ethic and ability to handle strict time/deadline management promptly and professionally ▪ Adaptable and able to learn new technologies quickly, thoroughly and accurately ▪ Committed to exceeding client expectations ▪ Integrity and service driven

Technical Skills

 Technical Support  Microsoft Office Suite/XP  Windows Server 2003

 Networking  Microsoft Virtual PC  Active Directory

 HTML  Ghost  Cisco Routers/Switches

 CSS  Windows XP/Vista  Dell/HP

 TCP/IP  LAN/WAN/Star/Ring  Hubs/Switches/Routers

 DNS/DHCP  Basic/Network Hardware  Coax/CAT5/Wall Fishing

Education

New Horizons Computer Learning Center, Bloomfield, CT ▪ Present ▪ Enrolled in the MCITP Program

Attained CompTIA A+, Network+ and Microsoft Certified Professional Certifications

Westfield State University, Westfield, MA ▪ 2005 - 2006 ▪ Studied Computer Information Systems

Work History

Desktop Support Analyst II ▪ Siemens IT, Bloomfield, CT ▪ 2009 – Present

 Provide in house desktop support and local machine administration for over 5000 users.

 Utilizing HP Service Manager ticketing system to manage customer requests.

 Imaging and re-building of local machines.

 Maintaining and servicing IBM Lenovo laptops, desktops, and HP network printers.

 Application deployment and support.

Technical Support/Shipping Dept. ▪ Color Craft, Ltd., East Windsor, CT ▪ 2008 – 2009

 Hardware/software install, configuration, and troubleshooting.

 Personal and office printer support.

 Office Suite and Outlook application support when necessary

 Applied routine maintenance to the company server, workstations, and video surveillance equipment.

 Managed customer orders and prepared them for appropriate shipping.

Hewlett-Packard Technician ▪ Advantage Technical Resourcing, Boston, MA ▪ 2008

 Provided hardware installation and configurations

 Installing network printers, upgrading switch technologies for store chain, and other peripheral installations

 Blackberry, PDA, and biometric security device configuration and installs.

Computer/Network Technician ▪ Robert Half, Hartford, CT ▪ 2007

 Worked as a site-to-site computer and network hardware technician

 Performed installations and provided technical support for local companies.

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