Logistics, Transportation, Shipping
Resume:
JULIO E. TORRES
*** ******** **** ****, **** ****, Honolulu, Hawaii 96825
**************@*****.***
~ DIRECTOR/VICE PRESIDENT ~
Preferred Industry: Shipping/Logistics/Transportation
Logistics Solutions ~ Portfolio Account Management ~ Strategic Client Relations ~ Communication, Analysis & Presentation Skills ~ Pricing & Contract Negotiation~ Shipping & Delivery
Highly innovative, results-driven, and seasoned professional with extensive experience in logistics and transport operations within multinational corporations. Demonstrate mastery in identifying logistics solutions and coordinating all efforts to ensure proper, smooth, and on-time delivery of products and services. Capable of interpreting financial data, estimating costs, as well as adhering to safety policies and regulations.
- Effective leader with strong skills in strategic planning and implementing business plans using multitasking abilities and sound decision-making in diverse organizational setting; as well as relied upon to complete urgent and challenging tasks.
- Equipped with well-honed problem-solving, analytical, and decision-making skills, which lead to generation of substantial cost savings.
- Employed excellent interpersonal and communication skills in building and sustaining relationships with US Customs, government departments, customers, and transportation companies as well as in resolving customer complaints.
- Resourceful and innovative, able to find and identify the best avenues available to achieve and exceed company goals.
- Fluent in English and Spanish, with basic understanding of conversational Brazilian Portuguese.
PROFESSIONAL EXPERIENCE
OAHU EXPRESS LOGISTICS CORPORATION ~ Honolulu, HI, USA
Vice President and Director, Client Services Mar 2011–Present
Direct the coordination and management of daily cargo import and export activities to and from Hawaii and Guam; being one of the agent representatives for the A.P. Møller-Mærsk Group, the largest container carrier in the world.
New Business Development
- Manage the development and signing of profitable new business, while working with the Maersk Agency USA (Houston, Texas) regional sales force, to assist in selling products to new and existing customers in the region.
- Provide expert oversight and guidance to Maersk Agency USA regional sales and corporate management in identifying new business opportunities and executing efforts to meet or exceed commercial and operational objectives.
Strategic Sales and Profit Building
- Ensure proper coordination and completion of the sales cycle process from suspect list initiation, lead generation, prospect qualification, analysis, to pricing, proposal preparation and presentation(s), start-up and customer service follow-up after the sale.
- Lead strategic planning to improve and focus efforts in growing the local account base, increasing revenues and expanding revenue streams to generate more profits.
Leadership and Management
- Supervise, mentor, and equip business development analysts, inside sales support, contract process management and telemarketing staff, among others; leading and motivating them to achieve peak productivity and thereby significantly contribute in the achievement of company goals.
- Ensure that productivity is maximized and costs are controlled in meeting clients’ needs; outlining obligations of the terminal agreement and monitoring the marine and yard operations of the terminal operator.
Staff Development
- Handle the preparation of on-site and classroom training sessions, making sure they reflect company policies and procedures and that individual capabilities and needs are further developed with appropriate systems-related training.
- Conceptualize and implement workflow improvements to eliminate redundancies, improve production, and reduce cost for all business units.
Operations
- Manage the execution of local trucking assignments of import containers to meet a need from the port to client’s facility within the region.
- Make sure that trucking companies strictly comply with the Maersk interchange agreement and are cleared to perform the haulage without any unexpected delay.
Financial Accountability
- Conduct regular in-depth analysis of P&L statements with the President and Treasurer monthly.
- Lead the planning and setting of operational goals along with key relationship management to ensure the resolution of general ledger discrepancies while complying with corporate standards for reconciliation.
- Guarantee the timely and accurate processing of invoices, freight checks, returned checks, demurrage/detention due, refunds, re-postings, write offs, and unapplied items through a carefully-drafted organizational plan.
A.P. MØLLER-MÆRSK
Regional Manager, Business Development (Maersk Agency USA ~ Honolulu, HI, USA) Oct 2005–Feb 2011
Ensure the smooth and orderly operations of cargo transport to/from Hawaii and Guam, with major concentration on Asia-bound cargo.
- Drove revenue increase from $19.1M in 2005 to $26.2M in 2010 through thorough review of competitive markets, analysis of new opportunities, and development of profitable business for the region.
- Thoroughly reviewed invoicing procedures and instituted better standard operating procedures to ensure that true costs were being paid after audit results revealed $4M company credit due to flawed invoice practices.
Senior Manager, Contract Management (Maersk Americas SSC ~ Santa Ana, Costa Rica) Aug 2003–Oct 2005
Administered the processing of key client tenders and contracts in the global service center in Santa Ana Costa Rica, ensuring the accuracy and timeliness of compliance to standard operating procedures.
- Successfully led the group to exceed department goals by strengthening efforts in training, motivating, and monitoring individual performances.
- Maximized global coverage for sales offices through implementation of a first and second shift rotation; as well as recommended the centralization of contract creation that relieved the sales team of duty to coordinate the creation of tenders, giving them the opportunity to pursue clients and increase business opportunities for the company.
- Executed instructions and directions from the management team yielding results of a 23% increase in contract retention and 50% reduction in turn-around times for contract proposals.
Area Manager, Documentation (Maersk Americas SSC ~ Santa Ana, Costa Rica) Aug 2002–Jul 2003
Supervised the Atlantic and Refrigerated teams entire documentation process for cargo loading from North America to worldwide destinations; educating staff on proper company practices, policies, and procedures related to all documentation matters.
- Formulated a mentor program for new hires and transfers with seasoned department staff, guaranteeing full awareness and understanding of procedures that led to minimal ramp up time and maximum output.
- Spearheaded efforts that resulted in a department bill of lading creation turn-time average of 22 minutes per bill versus a 33 minutes per bill average of the other documentation departments; success of which was recognized by the Senior Director and led to the institutionalization of the practice.
Manager, Refrigerated Commodities (Maersk Sealand ~ The Woodlands, TX, USA) Jul 2000–Aug 2002
Provided the staff expert direction at the regional customer service center in Houston, Texas to create bookings from the United States to worldwide destinations. Equipped staff with the best customer service practices, reconciled vessels, and assisted regional offices with all specialized refrigerated cargo matters.
- Facilitated better streamlining; increased production; and provided staff opportunity for cross training in different aspects of the department resulting in better departmental coverage by supporting the implementation of split shifts for blanket coverage of the United States business hours by time zone to properly accommodate customer request and operational needs of the terminals.
Other Positions Held:
Account Manager, Latin America | Maersk Sealand ~ Miami, FL, USA Aug 1998–Jul 2000
Coordinator, Import Business Development | Maersk Chile S.A. ~ Santiago, Chile Aug 1996–Aug 1998
Pricing Analyst, Latin America | Maersk Inc ~ Madison, NJ, USA May 1994¬–Aug 1996
EDUCATION/TRAINING
Bachelor of Arts in International Studies | MUHLENBERG COLLEGE ~ Allentown, PA
Concentration: International Business, Economic Integration and Marketing | Minor: Spanish
Training:
Introduction to Six Sigma (2009) ~ Business Etiquette and Protocol (2004) ~ Time Management (2004) ~ Effective Business Writing (2004) ~ Predictive Index (2004) ~ Contract Management Training (2004) ~ Fundamentals of Finance and Accounting for Non-Financial Executives (2003) ~ Managing People (2003) ~ Performance Appraisal Training (2003) ~ Management Skills (2000) ~ Professional Selling Skills (1999)
TECHNICAL SKILLS
Microsoft Office Applications: Excel 2007/XP (intermediate), Word 2007/XP (intermediate), Outlook 2007/XP (intermediate) and PowerPoint 2007/XP (intermediate)
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