Customer Service Data Entry

Alexander Jacinto

**** *. *** ***** 480-***-****

Phoenix, AZ 85013 *******.*********@*****.***

I am seeking a full time, or hourly position that will allow me to utilize my outstanding communication and customer service skills. I am bilingual in English and Spanish. I have a strong background working in a professional fast paced office setting and call center environments.

Professional Experience

Advertising Checking Bureau, Tempe, AZ June 2011-December 2011

Auditor

• Ensured compliance with client program specifications and ACB policies and procedures.

• Confidentiality of private client information (via telephone, fax, and email).

• Thorough documentation to minimize litigation, liability, and loss.

• Managed communications proactively to ensure the most effective and timely service is provided.

• Reviewed fund transactions, ensured that client database is maintained and updated as necessary.

• Variety of computer software programs.

• Strong usage of mathematics and accurate data entry.

• Reporting of fraudulent or suspicious encounter transactions

• Manage filing and audits of all clientele portfolios and documents.

• Communication with management for training opportunities regarding changes to policy and procedures.

Phoenix Elementary School District #1 & Amphitheater School District September 2008-May 2011

Certified Substitute Teacher

• Instruct Kindergarten through 12th grade.

• Maintaining a positive and professional demeanor/rapport with student and staff

• Working with diverse cultures and developing opportunities for effective learning habits

• Scheduling lesson plans, visits with parents, and staff meetings.

• Ability to effectively communicate with children, adolescents, teens, and adults with regards to many sensitive subjects.

• Maintain graphs, charts, and data for learning improvement.

BSW International, Phoenix, Arizona March 2007-August 2008

Site Development Specialist

• Prepared and designed site plans and development plans for commercial, university and hotel projects.

• Researched and developed site analysis reports and plans to better understand the specific site and the interrelationships between nature and human interventions.

• Researched and prepared due diligence reports and documents.

• Created graphics including maps, sections and elevations.

• Prepared and submitted entitlement process paperwork and applications for various types of projects and improvements.

Education

Master of Urban & Environmental Planning May 2005

Urban & Community Design specialization, Transportation Systems concentration

Arizona State University, Tempe, Arizona

Bachelor of Science, Justice Studies, Law & Society specialization August 2003

Minor: Urban Planning

Arizona State University, Tempe, Arizona

Achievements and Skills

Recipient of the 2004 Community and Academic Partnership Fellowship between the City of Tempe and Arizona State University, Grant Writing, Member of Alpha Lambda Delta Honor Society, Kappa Sigma Fraternity Alumni, Fluent in written and spoken Spanish.

Computer skills: Microsoft Outlook, Windows XP, MS PowerPoint, Word and Excel

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