Project manager, customer service, telecom

Kathy K. Bagnall

**** ******** ****, *****, ** **620 • 970-***-**** • **************@*****.***

OBJECTIVE

To obtain a position which utilizes my varied skills in customer service and account management.

MAJOR ACCOMPLISHMENTS

--Worked successfully as an AT&T project manager for over a decade with Fortune 500 clients, including JP Morgan Chase, Allstate, Nationwide Insurance and United Technologies Corporation.

--Consistently exceeded AT&T and StarTek metrics for order placement, accuracy and timely completion of customer requests.

--Developed a successful system for tracking orders and providing customers with status.

--Developed a reputation as the go-to person, when co-workers needed to frame important written correspondence with customer or sales teams.

EXPERIENCE

Transportation Scheduler

JBS/Pilgrim's Pride

Greeley, CO

December, 2010 to October, 2011

Worked with freight planners to ensure that products were scheduled to deliver on time at major customer sites, including Wal Mart, Costco and Publix. Monitored the appointment scheduling needs for multiple planners. Negotiated with customer distribution centers to obtain delivery times. Kept both planners and freight carriers informed of appointment times.

AT&T Complex Order Specialist

StarTek, Inc.

Greeley, CO

May 2000 to October 2010

Management of complex telecommunications orders for large AT&T customers. Received orders and screened for all needed information, performed needed data gathering. Placed orders and tracked them as they progressed, keeping customers informed along the way. Worked with provisioning center and sales teams as needed. Perfomed trouble-shooting as necessary and worked with customers to explain services and processes.

Assistant News Director

WPDR/WDDC

Portage, WI

September 1998 to July 1999

Covered local news, including government, courts and schools. Did on-air

broadcasts including newscasts and call-in programs. Occasional on-site broadcasts.

Reporter

South Central Wisconsin Newspapers

Portage, WI

August 1996 to September 1998

Handled a wide variety of community reporting duties, including schools and government. The ability to

develop rapport with the community was key. Wrote feature and business articles. Some occasional production duties.

EDUCATION

University of Northern Colorado, 1982

Bachelor of Arts Journalism and Social Science (double major)

GPA: 3.0

Greeley, CO

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