Customer Service Administrative Assistant

Mallorie A. Maple

Primary Phone: 609-***-**** Cell: 609-***-**** Email: *************@*****.***

WORK EXPERIENCE:

Appraisal Coordinator

September 2011-October 2011

Star Appraisal| Mount Laurel, NJ

• Responsible for following up on appraisal orders including appraisals, final inspections and addendum

• Track and manage orders by contacting appraisal vendors to ensure they are received on or before expected due date.

• Place orders on hold according to department policies and follow up on orders that have been placed on hold to determine if they are still needed or should be cancelled.

• Work closely with Lender Clients, including Loan Officers, Loan Processors and Loan Processing Supervisors, to document, provide status and resolve customer issues regarding appraisal orders

• Answer inbound calls received from clients and vendors

• Utilize various software applications to perform daily work functions and projects.

Executive Administrative Assistant /Office Manager

August 2008-April 2011

Through His Hands Property Management| Willingboro, NJ

• Answered incoming phone calls, and also made outgoing calls to customers and companies.

• Supervisor of the Designers and Clerical Staff

• Entered confidential company data into computer database.

• Handled all clerical duties which included; ordering office supplies, and sending and sorting mail.

• Responsible for establishing innovative policies and procedures of the organization

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

• Responsible for training of new employees who joined the organization

• Assisted clients in completing the formalities of housing tenant applications

• Checking emails regularly

• Customer Service

• Calendar Management

Program Assistant/Administrative Assistant

July 2008-August 2009

BCCAP Head Start | Burlington, NJ

• Provide administrative/secretarial support for various departments/divisions/CEO such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems

• Entered client data into computer database.

• Supervised volunteers

• Responsible for establishing innovative policies and procedures of the organization

• Calendar Management

• Customer Service

Item and Levy Processor

September 2005-September 2008

Commerce Bancorp| Mount Laurel, NJ

• Entered customer data into computer database.

• Responsible for item processing.

• Assists our Customers, both external and internal, with specific information about their case and general Levy information/procedures

• Processed levies on accounts.

• Exercises sound judgment in making decisions and resolving Customer issues

• Interprets and processes all types of releases on all types of Levies

• Completes and sends NY Information Subpoenas to attorneys and Customers

• Reviews all types of Levies, Attachments and Executions in Fidelity as per the Levy, Attachment, Execution etc

• Follows all guidelines to properly restrain funds as per the Levy, Attachment, Execution etc

EDUCATION:

Rowan University| Glassboro, NJ

2010 – Present

Pursing Social Work degree

Willingboro High School| Willingboro, NJ

September 2001-June 2005

High school diploma

SKILLS:

Microsoft Word- Expert

Microsoft Excel- Advanced

Microsoft PowerPoint- Advanced

Microsoft Outlook - Expert

Lotus Notes- Expert

Microsoft Access-Expert

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