IT Professional

OBJECTIVE

I’m a highly experienced IT professional with leadership and hands-on skills. With my diverse work and educational background of 13 years, I’m seeking a position on your technical support team where my skills can add similar or greater asset value.

SKILLS/CERTIFICATIONS

Hardware:

• HP, Dell, and IBM Desktop and Laptop systems

• Dell Servers

• MAC Desktop and Laptop systems

• Blackberry Handhelds (AT&T Wireless, Verizon, T-Mobile)

Operating Systems:

• Windows 7/Vista/XP/2000/98/NT Workstation 4.0

• Microsoft Windows Server 2000/2003/R2

• ESX 3.5 Systems

• MAC OSX, OS9

• Blackberry Enterprise Server

Software:

Technical Support Tools Network Tools

• Windows Remote Desktop • Microsoft Operations Manager 2005 (MOM)

• Microsoft Systems Management Server (SMS) • Microsoft Software Update Services (SUS)

• Symantec Ghost

• Manage wise 2.6 Virus Protection

• Symantec AntiVirus Server/Client

Administrative • McAfee

• Microsoft Office XP, 2007, 2010 suite • Virus Scan

• Lotus Notes 6.5.5

• WordPerfect Support Databases

• Visio 2010 • Heat

• GroupWise 6 • Remedy

Certifications/Education:

• Microsoft Certified Desktop Support Technician (MCDST)

• Managing and Maintaining Server 2003 Certification (MCP)

• Administering Windows XP Professional Certification (MCP)

• Microsoft Windows NT Server 4.0 in the Enterprise Certification (MCP)

• Microsoft Windows NT Server 4.0 Certification (MCP)

• Microsoft Windows NT Workstation 4.0 Certification (MCP)

• ICTS Computer Training School (Completed 1998)

• Novell Netware Training (April 1999)

EXPERIENCE

Kennedy Krieger Institute: August 2009 – July 2010

LAN Administrator/Desktop Support

Vision Technologies, Baltimore, MD

August 2009 – July 2010

Worked as a LAN Administrator/Desktop Support supporting the KKI School computer systems

• Responsible for setting up and configuring computer systems for staff and teachers

• Administered Windows AD to troubleshoot daily user issues (i.e. Add, Remove, Permissions)

• Coordinated inventory and deployment of computer systems and educational equipment (i.e. Promethean boards)

• Performed daily computer, printer, and networking troubleshooting for staff at multiple locations utilizing remote desktop tools

Daon: November 2008 – January 2009

Sr. Systems Administrator

Daon, Reston, VA

November 2008 – January 2009

Worked as a Systems Administrator supporting the Daon security engine and network

• Responsible for setting up and configuring ESX Servers with an iSCSI storage array for a new office setup

• Setup servers with RAID 5 as the standard fault tolerance

• Tested Websphere and NetIQ software for server monitoring use with the production network

Computer Science Corporation: July 2005 – November 2008

Sr. Systems Administrator/Desktop Support

Environmental Protection Agency, Washington, DC

July 2005 – November 2008

Contracted to work for EPA in the Office of Research and Development as a Sr. System Administrator/WSUS Team Lead in the Enterprise Operations Center (EOC)

• Responsible for daily enterprise support and troubleshooting for multiple locations in an Active Directory environment

• Tasked to work/run multiple projects dealing with the management of Symantec Anti-Virus, WSUS, and Veritas NetBackup services for multiple servers and a 5000+ user node

• Maintain all HQ Windows AD user account administration

• Act as a 3rd tier support for all user desktop and network issues

Del Mar Associates Inc.: April 2003 – July 2005

Desktop Engineer/Special Projects Technician

SAIC/NASA, Washington, DC

April 2003 – July 2005

Contracted to work with SAIC as a desktop engineer/special projects technician

• Responsibilities included MAC OSX Deployment with the addition of special software installations that are customer specific.

• Responsible for management of all user accounts on the Blackberry Enterprise Server

• Deployment and configuration of Blackberry PDAs for the executives of different government codes

• Training new hires on the process and procedures of installing new systems and software for clients

• System moves and government equipment removal.

• Deploy and configure various Compaq laptops and PC’s for clients use in an Active Directory environment.

Kelly Services IT: April 2002 – September 2002

Laptop Technician

SYNAVANT, Inc, Norcross, GA

April 2002 – September 2002

Contracted to work with the SYNAVANT New Prep team as a Laptop Technician

• Responsible for managing different laptop deployment projects with leading pharmaceutical corporations as my clients

• Built and configured various laptops with operating systems and many database programs

• Troubleshot network connectivity issues with imaging server

General Fiber Communications: May 2000 – December 2001

Deployment Technician

NASA, Washington, DC

January 2001 – December 2001

Contracted to work with the NASA Tech Refresh Deployment team

• Responsible for upgrading and deploying Windows 2000 systems and Mac systems

• Acting as assistant lead for a team of 20 Technicians

• Reset Users domain passwords for deployment purposes

Laptop Technician

NASA, Washington, DC

July 2000 – August 2000

Contracted to work for NASA as a Laptop/Palm specialist

• Responsibilities included the set up and configuration of Palm IIIx and Palm IIIc PDAs

• Repaired and deployed Dell and Mac laptops for NASA Headquarters

PC Technician

HCFA, Millersville, MD

May 2000 – June 2000

Contracted to work for The Department of Health and Human Services as a PC Technician

• Responsible for setting up new Workstations for clients and adding them to the domain

• Repaired any problems that occurred during the installation process

Tech USA: August 2000 – October 2001

Laptop Technician/Sr. Technician Lead

AARP, Washington, DC

August 2000 – October 2001

Contracted to work for AARP as the Lead Technician on the Deployment 2000 Team. In January I moved to the Laptop Department as a technician engineering the Laptop Loaner Pool.

• Responsible for managing a team of 10 technicians

• Setup daily schedules for computer deployment throughout the entire AARP Headquarters

• Severed as third tier support to technicians installing new systems

• In control of the laptop loaner pool inventory and database

• Responsible for setup and deployment of laptops

Intervise Inc.: November 1999 – April 2000

Associate Support

DynCorp, Chantilly, VA

January 2000 – April 2000

Designed and built a server room which would include four Compaq servers. The servers would be part of a lab, testing the effects of a network management/analysts program that the INMS (Integrated Network Management System) Team would develop.

• Administered Visual Basic 5.0 in preparation of upcoming programming project

• Worked on the Network Management Support Services – Global/Network Engineering Contract

Software Engineer/Y2K Analyst

Department of Army, McLean, VA

November 1999 – January 2000

Conducted Y2K upgrades and developed hardware database for Department of Army for over 400 users.

• Work with GTE at three local sites to perform software upgrades and Y2K patches

• Create imaged hard drives using Lab expert Software

Digital Support Corporation: May 1998 – October 1999

Field Engineer/Project Manager/Jr. Network Administrator

Jacobs Facilities, Rosslyn, VA

May 1998 – October 1999

Contracted to work for Sverdrup Inc. and served as manager of several office projects ensuring maximum efficiency, in addition to providing technical support and network administration to 300 users.

• Served as junior network administrator in a Novell 4.11 and Windows NT 4.0 environment

• Conducted server utilization reports and desktop management with Manage Wise 2.6

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