Project Manager Management

Helen H. Wong, MBA, PMP, Certified Scrum Master (CSM)

Sr. PROJECT/PROGRAM/PORTFOLIO MANAGER

US Citizen 512 Berry Chase Way, Cary, NC 27519 Cell: 608-***-****; Email: *********@*****.***

Summary

• Possess a proven track record of managing all IT projects within scope, time and budget regardless of methodology (Agile, Waterfall, Iterative and RUP)

• 6 years experience in project management and over 12 years experience in information technology with SDLC experience across mainframe, client server and web applications

• Inspired cross-functional, multi-location, and multi-sourced project teams and led projects successfully in North America, Asia and Europe

• Experience in insurance, pharmaceutical and government

• Managed individual projects costing up to $2.3 million or comprising up to 35 team members with multiple subprojects and 11K hours.

PROFESSIONAL SKILLS

• Unite stakeholders to achieve project goals which align with organization’s objectives

• Results-focused leader with extensive experience directing enterprise-wide IT-business solution initiatives

• Exert influence over multiple teams, increasing their productivity and effectiveness by sharing knowledge and experience

• Manage multiple priorities and objectives

• Manage concurrent projects in programs

• Effective negotiating and influencing skills in matrix organizations

• Onshore/offshore resource management

• Identify and resolve issues and conflicts

• Team building and mentoring

• Make/Buy decision, ROI, SWOT analysis

• Significant experience in vendor management

• RFI, RFP, SOW, business case

EDUCATION

• Master Certificate in Project Management - University of Wisconsin, Madison 2008

• MBA in Finance, California State University, Sacramento 1998

• BS, Royal Melbourne Institute of Technology, Australia 1991

PROFESSIONAL CERTIFICATIONS

• Certified Scrum Master (CSM) #123***-****

• Project Management Professional (PMP) Certification – PMP# 1-255-***-****

PROFESSIONAL DEVELOPMENT

• Covance Facilitator 2009 - 2011

• Covance – Leadership Training 2008

• Covance – Six Sigma and Lean Training 2008

PROJECT MANAGEMENT EXPERIENCE

Senior Project Manager/Scrum Master Consultant 3/2011-12/2011

American Family Insurance, Madison, WI

• Led concurrent projects within an enterprise program in Agile environment

• Successfully deployed a BI system used by over 400 agents

• Assembled a team and reached execution phase in 30 days

• Deployed the system one month ahead of schedule despite resource issues

• Inspired a multi-cultural team consisted of full-time employees and contractors

CP Project 1

• Summary: Built an entire web application as a part of a highly visible enterprise-wide program

• Replicated personal line data from 5 legacy systems, loaded 73 million records, integrated with billing and claims systems, and supplied the data to other systems touching 64 servers.

Technology: Java, Informatica, Oracle, MQ, Linux, Jboss, MDBs, Web services, My Eclipse, Introscope, Harvest, COBOL, Natural

Project Type: Custom BI Application development

Project Size: Cost = $655K or 655 hours, Duration = 7 months, Project team members = 35

• Outcome: 1 month ahead of schedule, and 2% under budget. Achieved highest quality results (only 4 minor defects in the first month after going live)

•

CP Project 2 &3 (not baselined due to contract ending)

Summary: Built on the scope of CP Project 1, replicated commercial line data and supplied the data to other systems

Technology: Java, Informatica, Oracle, MQ, Linux, Jboss, MDBs, Web services, My Eclipse, Introscope, Harvest, COBOL, Natural

Project Type: BI Application development

Project Size: Cost = 460 hours

Project Manager – Full-time 8/2006-3/2011

Covance Inc, Madison, WI

• Implemented pharmaceutical laboratory information management systems (LIMS) for Bio Analytical Chemistry, BioTech, Metabolism, and Nutritional Chemistry departments

• Streamlined business processes in IT solutions resulting in over $500K/year savings across 7 sites with over 400 users

• Led custom applications and COTS projects from initiation to closure

• Managed project teams with offshore resources from India, China and UK

• Developed relationships with vendors and successfully delivered an end-to-end solution, which was the largest joint venture in Covance’s history. Later, this solution was widely used in other departments across the globe.

• Initiated and implemented projects to allow new lines of business to receive revenue

• Used Waterfall and Iterative methodologies

BioA Hamilton Lab Robotics Project 7/2010 – 3/2011

Summary: Implemented Hamilton Star, robotic pipetting instruments across 3 North American and 1 European sites

Technology: SQL Server

Project Type: COTS application implementation

Project Size: Cost = $2.3M, Duration = 6 months, Project team members = 12

• Outcome: On time, within scope, and 2% under budget

Watson-Nautilus Program: Watson-Nautilus Sample Accession Project 2/2008 – 6/2010

Summary: Connected the 2 Laboratory Management systems (LIMS) and built 6 interfaces and 5 extensions between the two

Technology: Oracle, Citrix, VM Windows servers, .net, XML, Crystal Report, Team Foundation Server, web services

Project Type: Custom application development and COTS with configuration

Project Size: Cost = $1.2 M, Duration = 26 months, Project team members = 26

• Outcome: On time, within scope, and 11% under budget

• Acceptance criteria < 20 minor defects. Actual = 1 minor defect

Watson-Nautilus Program: Watson-LIMS Shanghai Implementation Project 4/2009 - 6/2009

Summary: Implemented Watson LIMS for the new Shanghai lab using the global Watson instance

Technology: Oracle, Citrix, VM Windows servers

Project Type: COTS application with configuration

Project Size: Cost = $123K, Duration = 2 months, Project team members = 5

• Outcome: within scope, on time and 4% under budget

Watson-Nautilus Program: Watson-Nautilus Regression & Reporting Project 6/2008 - 1/2009

Summary: Created a new centralized global instance of Watson for 6 sites across the globe

Technology: Oracle, Citrix, VM Windows servers

Project Type: COTS application with configuration

Project Size: Cost = $765K, Duration = 6 months, Project team members = 26

Outcome: In scope, on time and 6% under budget

LabWare Upgrade for NIM Project 10/2009 – 4/2010

Summary: Implemented LabWare from v5.2 to v6 for 3 sites (Madison and Asia) Nutritional Chemistry

Technology: Oracle, Citrix, Windows servers, Crystal Report

Project Type: COTS application with configuration

Project Size: Cost = $376K, Duration = 9 months, Project team members = 9

Outcome: in scope, two days ahead of schedule and 11% under budget. Received an award for outstanding achievement

Laura 3 – Harrogate, England Project 7/2007 – 1/2008

Summary: Implemented a client-server Laboratory Information Management System (LIMS)

Technology: Oracle, desktop PCs

Project Type: COTS application implementation

Project Size: Cost = $317K, Duration = 7 months, Project team members = 10

Outcome: In scope, on time and 11% under budget

LIMS Study Setup v4.0 Upgrade Project 10/2006 - 2/2007

Summary: Built a custom web application interfacing with a company-wide enterprise system and Nautilus LIMS, serving users from 4 sites and 3 time zones.

Technology: Oracle, Java

Project Type: Custom application development

Project Size: Cost = $100K, Duration = 4 months, Project team members = 5

Outcome: In scope with good quality, on time and 11% under budget

Project Manager/Sr. System Analyst Consultant 10/2005-6/2006

Wisconsin Department of Transportation

Summary: The new web-based highway and bridge funding Entitlement System is an extranet application that replaces a part of the mainframe and interfaces with 4 other systems.

Technology: DB2, Oracle, IMS, WebSphere, J2EE, Windows XP, Rational Rose, Rational Software Architect, MS Visio, MS Project, Empirix

Project Type: Custom application development

Project Size: Cost = $1M, Duration = 12 months, Project team members = 10

• Initiated and planned the project with RUP methodology

• Negotiated and gathered resources

• Created baseline for scope, time and cost

• Presented 3 technology options for management approval (The high quality presentation won the business case in 40 minutes, the fastest one in DOT history)

Business Analyst 1999-2006

CUNA Mutual Group, Madison WI 4/2005- 10/2005

• Implemented a custom claims system using Java and Oracle

American Management Systems (CGI) Inc. 2/1999 – 4/2005

• Missouri Department of Revenue 6/2004- 4/2005

o Built a custom empirical score model and decision engine using Java and Oracle

• Wisconsin Department of Revenue 9/2003- 6/2004

o Built a statewide custom application to replace the mainframe using Java and Oracle

• Connecticut Department of Children and Families 1/2002- 8/2003, 10/2000- 6/2001, 03/1999- 12/1999

o Built a statewide custom application using PowerBuilder and DB2

• Wisconsin Department of Health and Family Services 7/2001- 12/2001, 1/2000- 9/2000

o Built a statewide custom application using Java and Oracle

Business Director & Project Manager (part-time, volunteer) 5/2010-2/2012

Candid Concert Opera Madison, WI

• Responsible for all aspects of business including marketing, finance and grant applications

• Wrote two grants; both were awarded

• Increased audiences by 47%

• Successfully managed productions of “Don Pasquale” and “The Barber of Seville”

• Hosted donor events

• Built alliance with other organizations

AWARDS

Covance Shining Star Award for successful project completion 2010

PROFESSIONAL AFFLIATION

• Member of Project Management Institute (PMI) since 2009

• Member of PMI Madison/South Central Wisconsin Chapter since 2009

• Scrum Alliance since 2011

TECHNOLOGY

• Languages: Java, C++, .NET, XML, Visual Basic, HTML

• Database: DB2, Oracle 10g, MySql, Sybase, SQL Server via JDBC/ODBC, Toad

• Operating Systems: Windows, SUN-OS 5.4, Solaris 2.5.x, HP-Unix

• Servers: Tomcat, WebSphere, Citrix, JVM

• Methodologies: Waterfall, RUP, Iterative, Agile (Scrum)

• Enterprise: Business Objects, Enterprise Reporting, Informatica

• Other Tools: Microsoft Project, Rational Rose, RequisitePro, Rational ClearQuest, Rational Software Architect, MS Visio, Empirix, Rational Robot, Team Foundation Server, SharePoint, Rally, Planview, Clarity, Jira

• Regulatory: GxP, FDA

REFERENCES

• Linkedin Profile: http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top

• Additional references are available upon request

Contact this candidate