Customer Service Manager

Patricia Ochonicki

* *** *****, ******, ** ***** Phone 302/453-9756 Cell 302/367-6859 **********@*****.***

Career Objective__________________________________________________________________

Energetic, detail- oriented professional with twenty years experience in organizational management, leadership, communication and project management who has both creative and analytical skills to share with the right company. Able to handle multiple projects efficiently with a “can-do” attitude. Would like to pursue a position where I can utilize my diverse talents and exceed my potential, while enabling your company to grow and succeed.

Profile__________________________________________________________________________

Motivated, personable business professional with a successful track record of small business management. Talent for quickly mastering technology- proficient in Microsoft Word, Excel, Outlook, Power Point, and QuickBooks. Excellent team building, customer service and communication skills. Successful in meeting timely project deadlines efficiently and accurately.

Skills Summary _______________________________ ___________________________________

Project Management Computer Savvy Front- Office Operations

Report Preparation Customer Service Marketing

Written Correspondence Accounts Payable & Receivable Scheduling

General Office Skills Team Training Professional Presentations

Professional Experience__________________________________________________________

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepared profit and loss financial statements

Developed systems, forms, team communication scripts to increase efficiency and profitability

Authored professional Reports, Memos, Articles for clients

Communicated treatment plans and healthcare concept to patients in layman’s terms to facilitate understanding

Mastered software quickly, including Microsoft Office, QuickBooks, Dental Software

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversaw front-office operations and provided exceptional customer service

Developed and implemented strategic marketing plan for business:

• Assisted practice in growth from start-up with $250,00 annual revenue to $1.5M annual revenue in 1st year

• Created special promotions, write/design print advertising, websites, brochures, and client promotional items

• Designed displays, represented business at marketing events, such as Chamber of Commerce, Women in Business, Wellness Symposium, etc. to create public awareness and name recognition

• Increased client base through referrals

Demonstrated creative tactics in managing client concerns, problem solving team issues

DETAIL MASTERY & ORGANIZATION

Managed all aspects of day-to-day-operations of multi-office practice

• Facility maintenance

• Decision maker for purchasing of all equipment, office supplies, human resource benefits

• Analyzed key performance indicators, such as production, collection, overhead, etc.

• Patient scheduling for busy office

Patricia Ochonicki

6 Roy Court, Newark, DE 19711 Phone 302/453-9756 Cell 302/367-6859 **********@*****.***

• Financial: accounts payable/receivable, invoicing, insurance billing, budgeting

• Supervision of up to forty people, with training, team building, communication

• Compliance of all state and local requirements and healthcare facility

Other previous work experiences have included supervising a staff of 40, responsible for inventory control, daily receipt reconciliation, creating window and in-store displays, providing practice management consulting services for clients both regionally and nationwide, creating speeches and presentations for membership, representing companies at State and National Conventions.

Employment History______________________________________________________________

Chester County Dentistry for Children, West Chester, Lionville,

Pediatric Dentistry at Longwood, Kennett Square, PA

Office Manager, Multi-office, 2009-2011

Citibank, Newark, DE

Public Transaction Specialist, 2009

All About Smiles, P.A., Newark, DE

Christiana Family Dental Care, Newark, DE

Practice Manager, Multi-office, 2006-2009

Mercer Global Advisors, Conshohocken, PA

Practice Management Consultant, 2004-2006

Dental Associates, P.A., Wilmington, DE

Office Manager, 1991-2004

Creative Hands Catering, Newark, DE

Owner, 1996-Present

Education_______________________________________________________________________

University of Delaware, Psychology/English, Biology

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