Customer Service Manager

Location:

Salary:

Negotiable

Posted:

August 08, 2010

Marleon Nelson

Brooklyn NY 11213

Email: *************@*****.***

Summary of Qualifications

· Practically have experience in every phase of restaurant work.

· Reputation as a supervisor, who is able to keep employees both productive and satisfied with their jobs.

· Learn quickly, and able to work under pressure.

Relevant Experience

Warehouse

· Proven abilities in stocking, order picking, shipping, and receiving.

- Experience in worker training and supervision; knowledge of general bookkeeping and business administration, self-motivated and energetic.

- Order picking and stocking of computer equipment at this major warehouse.

- Perform loading/unloading of trucks on a daily basis.

- Assist in cross training employees in order picking, stocking and packing for international shipment.

Supervision

· As Assistant manager, supervised restaurant staff of up to 35, overseeing all day to day operations, including:

-Set Up/Opening -Breakdown/closing of restaurant -Scheduling

-Stocking -Prepping -Setup of cash drawers

Customer Service

· Effectively handled difficult restaurant customers, using an approach of:

-Listening carefully to complaints and doing whatever I can to resolve the problem.

-Maintain a positive attitude even with customers who are hard to please.

Employment History

03/10-06/10 Waiter/Banquet Host ESPNZONE

09/03- 02/10 Waiter TGI Friday’s

07/02- 08/03 Assistant Manager Silver Spoon Restaurant

06/99- 08/01 Warehouse Worker Computers for Youth

Education

1999-2005 Brooklyn College- (Bachelors Degree in Business Management

Licenses: Security Guard License, Drivers License